IT Support Technician
Permanent role
On-site in Blackburn
£27k - £28k
We’re recruiting on behalf of a Services Provider assisting them with a search for a IT Support Technician where you act as an escalation point for any technical issues.
As a IT Support Technician, you will be responsible for;
* Aligning with established customer procedures within a Windows 11/O365 environment.
* Proactively manage open tickets by providing consistent and timely status updates.
* Diagnose and resolve routine desktop issues promptly to support business operations.
Proven skills and experience to help succeed in this role include;
* Previous experience working within a desk side environment, within a customer related industry.
* Excellent communication and timekeeping skills.
* An understanding of ITIL best practices.
Further information available upon application.