Are you enthusiastic, dependable and calm under pressure? We're looking for a great team player to join us as our next Night Porter, working a 4 on, 4 off night shift pattern.
As part of our Night Porter team, you'll bring our 'Ownership with Personality' values to life, taking pride in your role.
Situated on a 55-acre estate, The Ridings Restaurant & Rooms provides a busy hospitality environment with a restaurant and guest rooms. Located just 10 miles north of Central London, it provides easy access to Cheshunt, the M25 and Waltham Cross station, making it a convenient location for commuting team. We currently have 74 rooms available, with our mansion house undergoing a two-year restoration. Once complete, this exciting project will allow us to welcome even more guests.
Your responsibilities as a Night Porter will include:
* Adopt a security and safety conscious attitude. Priority is to ensure our guest safety and satisfaction and safety of Hotel property- check house lists, complete fire and safety walks, maintain quiet sleeping areas throughout nights.
* Complete Night checklists, including reception audits (keys, invoices, preparing for next day), complete cleaning schedules, preparing conference rooms and event space, check guests in and out, providing support for guest queries, for late service and early morning wake calls as required, commence breakfast set up as required.
* Attend to any incidents throughout night service- responsible for checks and attendance in the event of a emergency services attendance.
Experience and skills for the Night Porter role:
* Experience of Night Working (preferred)
* Superb Customer Service skills- gained on a reception desk or similar is highly advantageous.
* Minimum 1 years Hospitality experience preferred.
* Experience of presenting an environment that exceeds our Guest expectations.
* Excellent punctuality and attention to detail.
With experience in guest services, ability to check guests in and out on systems and your calm methodical manner to ensure our guests and property is kept safe and secure during night-times you may be jus the person we're looking for!
You will be an integral part of our hotel family, aspiring to exceed our guests needs, delivering a best in class service and creating experiences that embrace our heritage and the communities we work within.
What we can offer you:
* Access to Employee Assistance
Programme – helping our hospitality team through any difficult times 24
hours a day, 7 days a week.
* Stream – we offer the ability to
access your wages as you earn them, or save as you earn too!
* Discounts up to 50% on meals and stays
across the whole group around the UK
* Development programmes to support
you grow into a ‘Hospitality Superstar’ with clear progression pathways,
internal promotions and access to apprenticeships.
* Bike to work scheme/Bus saving
scheme
* Flexible working hours
* Inclusion in tronc scheme – TIPS!!
* Free on-site parking – site
dependent
* AE Pension
* Company Events
As a Company within Flying Trade Group's family of businesses we own and run 13 hotels and bars throughout East Anglia and Surrey. We're a diverse and dynamic Group, come join us!