Receptionist | Warrington | Private Hospital | Flexible working hours | £12.26 per hour
Spire Cheshire Hospital, Warrington has an exciting opportunity for a Receptionist to join our team on a bank, occasional basis.
At Spire Cheshire Hospital, we provide high-quality treatments for our patients and are extremely proud to be rated as Outstanding by the Care Quality Commission (CQC) for our private hospital care. You can get fast access to expert healthcare, from consultations and diagnosis to treatment and aftercare.
Working Hours: Monday - Friday between 7:30 am and 6:00 pm
Contract Type: Bank/Zero hours
As Receptionist, you will ensure an exemplary level of high customer service to all patients, consultants and hospital teams, that meets and strives to exceed all our customer’s expectations, presenting a high standard of personal appearance together with total confidentiality in every aspect of work at all times.
Duties and Responsibilities (not limited to):
1. Providing an efficient administrative service within the hospital, operating within established policies and procedures.
2. Welcoming, registering and directing patients, consultants and hospital teams as required, in a proactive, warm, professional and caring manner and in such a way as to provide confidence and exceed customers’ expectations.
3. Admitting patients to their room in accordance with hospital procedures, providing information as appropriate.
4. Processing in-patient/out-patient charges, including the accurate collection of credit card details both over the phone and face to face.
5. Supporting inpatient bookings by entering inpatient/day cases onto computer system.
6. Admission/Discharge of patients onto computer system ensuring accuracy of all information.
7. Operate the hospital switchboard in a professional and efficient manner, ensuring all calls or enquires are responded to in a timely manner.
8. Undertake various clerical duties including checking of bed status reports, ordering and distribution of newspapers, issuing badges for visitors, booking taxis
Who are we looking for?
9. Whilst no formal qualifications are required you must be able to communicate with other members of staff and patients clearly and your personal appearance must be of a high standard, expected in a professional healthcare environment.
10. Experience of working on a reception or in a similar customer facing environment.
11. Excellent interpersonal and communication skills.
12. Ability to build and maintain effective working relationships, both internally and externally.
13. Strong focus on delivering and exceeding customer expectations, with the ability to handle difficult situations.
14. Confident telephone manner with the ability to communicate with a wide range of customers at all levels.
Benefits:
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
15. Bank colleagues are paid weekly
16. We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
17. Save an average of £50 per month with our free onsite car park
18. Access to Spire Healthcare pension
19. Access to Blue Light Card
20. Free uniform
21. Free DBS
22. Full induction, including mandatory training updates
23. Opportunities for further training and progression into permanent posts
24. Knowledge, support and guidance through your recruitment journey from Spire’s specialist Resourcing Team