WHO ARE WE
At
Pan Pacific London, luxury meets excellence and we invite you to be part of it.
Graceful and refined,
the hotel seamlessly combines thoughtful design, innovative wellness and a range
of dining and drinking experiences, all conveniently located near Liverpool
Street Station in London's prestigious Square Mile.
With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality.
Guests can unwind at SENSORY Spa &
Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance
gym and indulgent spa treatments.
A
sanctuary of comfort and sophistication,
Pan Pacific London invites guests to experience the very best of the
city and to discover its hidden gems, both old and new.
ABOUT YOU
We are looking for a passionate and
guest-focused Assistant Chief Engineer to become a valued member of our outstanding Engineering team
at Pan Pacific London.
You bring
confidence, empathy, and professionalism to every interaction, whether with
guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable
experiences at every opportunity.
If you are detail-oriented, take genuine pride in
your work, and consistently put people at the heart of everything you do,
we would be delighted to hear from you.
JOB SUMMARY
As an
Assistant Chief Engineer in our Engineering team, you will play a key role in
delivering exceptional, personalised guest experiences. As a true ambassador of
Pan Pacific London, you will ensure every interaction reflects our commitment
to excellence. Your primary role will be to assist in managing the
overall engineering operations of the hotel, ensuring all systems and
facilities are maintained to the highest standards. You will coordinate the
engineering team, oversee maintenance programs, and help implement projects and
initiatives to enhance operational efficiency, safety, and guest satisfaction. Your
responsibilities will include, but are not limited to:
·
Assist in leading the engineering team and ensure the optimum running of
the department, along with the development of their skills and knowledge
·
Proactively
and reactively maintain all areas of the hotel and areas within our demise in a
courteous manor, ensuring Pan Pacific standards of service are adhered to at
all times
·
Ensure
that every job/task have been completed to the highest standards, and should
any job/task not be completed then every effort should have been made to do so
· Adhere to all Pan
Pacific policies
· Be able to take on
more tasks in addition to the ones previously stated, and within a reasonable
timeframe
· Have an active
input to the annual budget to include payroll, utilities and R&M, and
assist to identify areas of potential savings
· Ensure associate
holidays are planned and utilized in a timely manner
·
Ensure all team have been correctly trained on all aspects of their daily
duties and tasks
· Regularly monitor
and update departmental SOP’s, to include training as and where required
· Keep track of an
update training records
· Identify training
needs for the engineering team to assist in daily duties, and also for career
development
· Ensure all O&M
manuals are updated as and where required
· Consistently meet
the expectations of internal and external guests
· Maintain effective
communication within the department, and address any issues or concerns in a
timely manner
· Liaise with other
departments, ensuing good communications and to offer support should it be
required
· Carry out selection
interviews alongside Human Rescores for any potential department candidates
· Carry out monthly
job chats and annual reviews, ensuring follow ups are conducted midway through
each review year
YOUR BENEFITS WORKING AS AN ASSISTANT CHIEF
ENGINEER AT PAN PACIFIC LONDON
At Pan Pacific London we
take pride in our close-knit culture, commitment to development and focus on
wellbeing. As part of our team, you will enjoy:
·
Access to Mental Health
First Aiders
·
An extra day off to
celebrate your birthday
·
Cycle to Work Scheme
·
Employee Referral Scheme
·
Season Ticket Loan
·
Enhanced Maternity and
Paternity Policies
·
Eye Care Voucher Scheme
·
Social and Employee
Wellness Activities
·
Employee Assistance
Programme, including 24/7 virtual GP and financial advisors
·
Two hotel-wide social
events per year, plus additional team gatherings
·
Flexible Work Policy
·
Complimentary dry
cleaning for uniforms and work attire
·
Reward and Recognition
Programmes including Star of the Month, Manager of the Quarter, and Star of the
Year
·
Guest Experience
Programme
·
50% Discount on Food and
25% Discounts on Beverage at Food & Beverage outlets at Pan Pacific London
·
30% Discount on internal
spa treatments
·
30% Discount on Food
& Beverage across Pan Pacific Hotel Group properties
·
Friends & Family
rates at Pan Pacific London and across Pan Pacific Hotels Group
·
Complimentary meals
prepared daily by our chefs
·
Two fully paid Study
Days per year (in addition to annual leave)
·
Two fully paid Volunteer
Days per year (in addition to annual leave)
·
Career Progression,
we’re committed to coaching and supporting your internal development within Pan
Pacific Hotels Group
·
Additional perks through
YuLife
·
Dedicated discounts with
local eateries
ABOUT PAN PACIFIC HOTELS GROUP
Operated by Pan Pacific Hotels
Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30
hotels and serviced suites across 22 cities in Asia Pacific, North America, and
Europe, including seven new openings by 2025. Renowned for sincere and graceful service,
Pan Pacific is the trusted choice for guests seeking refined, memorable
experiences.
Join Our Family in the Heart of
the City
Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly
located in the vibrant heart of the City. We are honoured to have received
multiple prestigious accolades, including:
· Hotel of the Year –
Group (2023) | Catey Awards
· Hotel of the Year –
London (2022/2023) | AA Hospitality Awards
· Forbes Five-Star
Rating | 2022/2023
· Forbes Five-Star
Rating | 2023/2024
· Forbes Five-Star
Rating | 2024/2025
· Forbes Four-Star
Rating – SENSORY Wellbeing | 2023/2024
· Forbes Four-Star
Rating – SENSORY Wellbeing | 2024/2025
Be part of something extraordinary, where
excellence is recognised, and hospitality is redefined.
Eligibility: All applicants for the role of Assistant Chief Engineer must have the
legal right to live and work in the UK without any restrictions. Proof of
eligibility will be required at the interview stage.