Overview
Description
About the Role :
As an Infrastructure Engineer you will be primarily responsible for the direct support maintenance and deployment of the end user computing environment across the business. This includes all hardware and software systems that allow our users to do their jobs such as Windows MacOS and ChromeOS environments as well as hardware for IP phone systems video conferencing and our iPad & Android mobile tablet estate.
This role is based at our Tottenham Court Road (London) office and you will be supporting 3 other sites across London for day-to-day support also requiring close and regular communication with our technical teams at our Head Office in Leicester. You will be joining a dedicated team of 6 Infrastructure / Desktop Engineers in total. The position is based around a rotating shift covering 08:00-17:00 based on business requirements.
You will manage and maintain your own workload and service levels for all support tickets assigned to you and you will work with a wide range of users up to and including senior directors and executive-level staff. Each day you will have to make judgement calls regarding your ticket queue prioritising it to maximise your effectiveness.
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