Key Responsibilities:
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Deliver high:quality financial assessment and collection services across the Assessment Hub.
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Calculate and process income:related benefits and reductions in line with current legislation.
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Provide advice and guidance to residents regarding financial assessments, benefits and payment plans.
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Handle customer enquiries with professionalism, empathy and efficiency.
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Maintain accurate records and update relevant systems to ensure audit compliance.
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Work collaboratively as part of a pooled team, supporting continuous improvement and automation projects.
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Engage with vulnerable or challenging customers in a respectful and proactive manner.
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Keep up to date with changing policies and statutory legislation affecting assessments and collections.
Essential Requirements:
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Proven experience in financial assessment and/or collections in a local authority or similar environment.
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Strong IT skills and ability to use relevant software systems (e.g. council portals, financial assessment tools).
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Excellent written and verbal communication skills.
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Ability to explain complex financial information clearly to customers.
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Comfortable working to procedures with limited supervision.
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Adaptability and team spirit:able to work across teams and support projects as needed.
Desirable:
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Knowledge of welfare benefits and local authority revenue collection.
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Relevant qualification in Business Administration, Collections, or Local Government Finance.
Why Join Through Us?
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Weekly pay.
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Dedicated compliance and candidate support team.
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Opportunities for permanent roles internally.
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Access to similar roles across other local authorities.