Role: IT & Systems Strategy Manager
Location: London, SE1 0EN (1 day working from home).
Hours: Full-Time / Permanent
Salary: up to £58,000
Company: LEON
About the Role…
We are seeking an accomplished and forward-thinking IT & Systems Strategy Manager to drive our IT operations and the development of a robust technology strategy that supports our business objectives.
This is a newly created and highly autonomous role, offering a unique opportunity to shape the future of our IT operations and play a key role in our digital transformation journey. Reporting directly to the Managing Director, you will oversee the design, implementation and maintenance of our IT infrastructure, ensuring that all technology solutions are seamlessly aligned with organisational goals. Whilst the foundation is to ensure our IT systems are operationally simple and robust, scoping and working with third party suppliers to push the boundaries of hospitality technology will be encouraged.
This position requires a blend of independent thinking, strategic planning and vendor management skills, coupled with a hands-on approach when testing and implementing change or otherwise necessary.
The ideal candidate will be curious, with a deep understanding of both current and emerging technologies. They will possess a strong grasp of how data flows across systems and work with our key technology vendors to ensure that the organisation’s IT ecosystem remains secure, efficient and scalable.
Duties & Responsibilities:
* Oversee the organisation’s IT infrastructure to ensure scalability, performance, security and cost-effectiveness.
* Align IT budgeting with business goals in partnership with the MD and Finance Manager.
* Ensure robust data security, backup and disaster recovery processes.
* Maintain compliance with GDPR, regulatory standards and internal policies.
* Develop and execute IT strategies and a long-term technology roadmap that supports growth and innovation
* Collaborate with senior leadership to ensure IT initiatives support wider business objectives.
* Report on IT performance, risks and key projects to senior management.
* Conduct IT risk assessments and implement mitigation strategies.
* Partner with vendors to maintain business continuity and disaster recovery plans.
* Oversee vendor performance and enforce SLA compliance.
* Lead training initiatives and ensure system updates are communicated effectively.
* Manage customer-facing technologies (POS, online ordering, apps) to ensure seamless functionality.
* Ensure data integrity and streamline data flow across systems.
* Produce performance reports with actionable insights in collaboration with finance.
* Benchmark IT performance against industry standards.
* Drive digital transformation to improve operational efficiency and customer experience.
* Recommend emerging technologies, including AI and automation for business enhancement.
* Manage third-party vendor relationships and support system upgrades and rollouts.
* Optimise IT systems (e.g., EPOS, KDS, apps) for reliability and efficiency.
* Lead infrastructure management, cybersecurity and IT support frameworks.
* Act as the primary technology liaison for franchisees and internal teams.
* Support cross-functional collaboration on system integration and marketing automation.
* Align franchisee tech needs with corporate strategy to support franchising excellence.
Candidate Requirements:
* Proven experience in technology systems management, preferably with a QSR, hospitality or retail background.
* Practical understanding of F&B operations, including stock-taking, ordering and reporting.
* Skilled in evaluating third-party partnerships and managing contracts.
* Strong technical expertise in EPOS and restaurant technology systems.
* Advanced data analysis, reporting and problem-solving capabilities.
* Highly organised with the ability to manage multiple priorities effectively.
* Excellent communicator with strong stakeholder engagement and relationship-building skills.
Benefits & Rewards:
* A role at the heart of a leading international brand with a dynamic and forward-thinking team.
* As much LEON food as you can eat, plus 60% food discount for your friends & family when you’re not working
* 33 Days Holiday (including bank holidays)
* 1 Day Work from Home
* Performance Based Bonus Scheme
* Bupa Healthcare
* Company Pension
* Free Eye Test
* Casual Dress
* Employee Life Assurance
* Smart Health - 24/7 online GP access, health checks and health and wellbeing support
* Employee Assistance Programme - access to our Wellbeing Centre which offers emotional & practical support including free financial advice
* Learning & Development - access to our Learning Hub, the most extensive online course library in the world to support you with every step of your career
About LEON…
At LEON we want to make it easy for everyone to eat and live well. We serve naturally fast food that’s good for you and kind to the planet. Where does it say in the rule book that fast food can’t be good for you?