Salary: £28,000 - 34,000 per year Requirements: Full UK driving licence 3 years IT experience (MSP experience highly desirable, not essential) Broad knowledge of desktop support, network infrastructure, and Microsoft 365 Knowledge of Windows Server & Desktop (desirable) Familiarity with Microsoft 365 and Azure administration (desirable) Troubleshooting skills for Windows, macOS, iOS, and Android (desirable) Experience with the Cyber Essentials framework (desirable) Responsibilities: Build trusted relationships with clients on-site and from the office Carry out quarterly health-checks/audits of networks and infrastructure (remote & on-site) Deliver remedial fixes and manage follow-up actions after audits Onboard new sites and align them to agreed MSP standards Keep documentation accurate and current (networks, systems, applications, infrastructure) Provide a great support experience for users at all levels of IT confidence Support Cyber Essentials assessments and renewals/recertifications Technologies: Android Azure Support macOS Microsoft 365 Network Windows iOS Office 365 Cloud Security More: We are an award-winning Managed Service Provider seeking a hands-on, client-facing 2nd Line Field Service IT Engineer to join our team. This full-time role based in Frome offers a competitive salary ranging from £28k to £34k, depending on experience. Our benefits include up to 28 days of holiday plus bank holidays, a pension plan, healthcare, private medical & dental insurance, sick pay, gym membership, cycle to work scheme, free parking, free workwear, and casual dress. We are committed to ongoing training and career development, providing a supportive environment for our employees. last updated 15 week of 2026