To proactively support the People Team and wider organisation by providing a high quality and customer focused administration service, ensuring that employee lifecycle documentation is produced and records are maintained in a timely, accurate and professional manner. The post holder will also be the first point of contact for queries to the People Team and play an important role in educating, guiding and signposting employees and line managers in relation to HR processes, procedures and systems.
Key accountabilities:
* Deliver a first-class HR administration service, with the timely and accurate production of contracts and other documentation relating to the employee lifecycle and the processing of new starters, contract changes and leavers on Resourcelink (our HR and Payroll system).
* To work with the Recruitment team to ensure a smooth candidate experience and ensure all on‑boarding processes are completed in accordance with UCAS and statutory requirements.
* To play an active role in the administration and processing of the annual pay award.
* To proactively answer all queries and action requests received via the AskHR inbox and other channels in a professional and credible manner, within our SLA time scales and in line with UCAS policies and procedures, escalating and delegating to other HR team members as appropriate.
For full job description - please see role profile attached.
Interviews will be held on 5th March
Skills, qualifications, and experience
* GCSE passes in Maths and English or equivalent level qualification or experience.
* Previous work experience in an administrative role, ideally as a HR Assistant or another relevant administrative role that involved HR support.
* Proven ability to produce letters and other formal documentation in a timely and accurate manner.
* Experience of using and maintaining IT data systems, preferably HR and / or Payroll system(s).
* Some knowledge or understanding of employment law and application of employment policy and practise.
* Proficient user of Microsoft Office (Word, Excel and PowerPoint).
* Previous experience and demonstrable understanding of dealing with personal and confidential data in a professional and secure manner.
* Excellent organisation and administration skills
* Accurate, logical with strong attention to detail.
* Confident, with excellent interpersonal skills.
* Results‑orientated, with excellent problem‑solving skills.
* Flexible, able to adapt to change/competing deadlines and re‑prioritise as needed in order to maximise outputs and customer satisfaction.
Package
* Purpose‑driven work in a charity‑led organisation connecting people to education and opportunity
* Internal training, mentoring, and access to industry‑recognised certifications through our development academies
* Hybrid working model built on trust and flexibility, with a 35‑hour week and flexible contracts
* 30 days annual leave, 3 concessionary days over Christmas, bank holidays, and the option to purchase additional leave
* Everyday wellbeing support through Perkbox, offering discounts and wellness tools
* Onsite facilities including a subsidised gym, café, and free parking at our Cheltenham office
* Inclusive culture supported by employee networks, wellbeing champions, and Mental Health First Aiders
* Recognition and reward through our quarterly employee scheme and an ex‑gratia bonus for going above and beyond
Studies have shown that some groups of people are less likely to apply to a role unless they tick every box. At UCAS we recognise that talent comes in various forms and we are committed to delivering a fair and equitable recruitment process where applicants have an equal opportunity to demonstrate their skills. So, if you think you have what it takes, but don't necessarily meet every single point on the job description, please still apply.
If you have any questions and would like to find out more about the role before applying please email the Talent Acquisition team via careers@ucas.ac.uk and one of us will be in touch.
HR Assistant • Cheltenham, Gloucestershire, GB
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