Location: Redditch | Position Type: Full-Time, Permanent | Commercial Catering Sector
£26,850 per annum / Mon–Fri, 08:30–17:00 / 25 days holiday / Matched 5% pension
What is an Order Progress Co-ordinator?
An Equipment Order Progress Co-ordinator is an office-based coordination and administration professional responsible for managing the end-to-end progression of equipment orders — from initial enquiry through to installation. Working within the commercial catering sector, you will act as the central point of contact between customers, suppliers, sub-contractors, and internal teams to ensure orders are progressed accurately and on time.
This is an excellent opportunity for someone who thrives in a busy, detail-focused environment and takes pride in delivering outstanding customer service and smooth operational coordination.
What does an Order Progress Co-ordinator do day to day?
* Receiving and processing new orders and enquiries by phone and email
* Updating and maintaining the bespoke in-house order management system
* Chasing customer orders and obtaining delivery and installation deadlines
* Liaising with sub-contractors and suppliers to confirm and chase work dates
* Organising installation dates and progressing warranty calls
* Handling and resolving customer queries and escalated complaints efficiently
* Supporting the Order Progress Manager and wider team with reports, admin, and holiday cover
* Delivering training support and managing training requirements as needed
* Contributing to the overall performance of the progress and quoting departments
What skills and experience do you need?
Essential:
* Previous experience in a similar order processing, coordination, or administration role
* Strong attention to detail with a methodical, thorough approach to work
* Excellent verbal and written communication skills
* Computer literate — confident using Microsoft Word, Excel, and Outlook
* Ability to build and maintain good relationships with internal and external stakeholders
* Organised, reliable, and able to manage a busy workload and prioritise effectively
Desirable:
* Knowledge of the contract catering or commercial catering market
* Experience with KPIs and data reporting
* GCSE Maths and English at grade C or above (or equivalent)
* Experience working with bespoke order management or ERP systems
What is the salary for this role in Redditch?
This Equipment Order Progress Co-ordinator role offers a salary of £26,850 per annum, based in Redditch, alongside a strong benefits package including matched pension, generous holiday, and retail discounts.
Benefits at a glance
Salary
£26,850 per annum
Hours
Monday to Friday, 08:30–17:00
Location
Office-based, Redditch
Holiday
25 days annual leave plus bank holidays, with the option to buy 5 additional days
Pension
Matched 5% employer pension contribution
Perks
High street retail discounts and free parking
Is this Order Progress role right for you?
This role is ideal for someone who is organised, conscientious, and enjoys working in a fast-paced, process-driven environment. You will need to be comfortable handling a high volume of communications, managing competing priorities, and keeping both customers and colleagues updated at every stage of the order journey.
If you are looking for an order processing or coordination job in Redditch with a competitive salary, a supportive team, and a stable permanent contract, we would love to hear from you.
How to apply
We are reviewing CVs now — early applications are highly encouraged.
Contact Arden Personnel: admin@ardenpersonnel.co.uk
01789 532220 (Alcester) | 01527 911600 (Redditch)
We are an equal opportunities employer.
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