Company Description
HAAC Ltd. has been providing assessment, repair, and supply services to the digital and gadget insurance industry since 2003. Our services cover a wide range of products including laptops, smartphones, desktops, televisions, game consoles, and tablets. We also provide repair, advice, and product sourcing services to corporate sectors and private clients. Our accredited engineers repair major brands and meet high service standards with a fast turnaround and a 95% successful repair rate. Based in Cardiff, our company prides itself on its 22 years of quality service.
Role Description
This is a full-time on-site role for a Technical Engineer located in Cardiff. The Technical Engineer will be responsible for the evaluation, repair, and maintenance of various electronic and digital devices. Daily tasks include diagnosing issues, conducting component-level repairs, performing data recovery, executing theft and loss fulfillment, and providing admin support for warranty services. Additionally, the role involves software support, PC builds, and hardware upgrades.
Qualifications
* Strong diagnostic and repair skills for laptops, smartphones, desktops, game consoles, and tablets.
* Proficiency in data recovery, component-level repair, and theft/loss fulfillment services.
* Experience with hardware upgrades, PC builds, software support, and warranty service.
* Familiarity with brands like Apple, Samsung, Acer, Asus, HP, Dell, Nintendo, Lenovo, Microsoft, MSI.
* Excellent organizational and administrative skills for support services.
* Strong written and verbal communication skills.
* Ability to work independently and efficiently on-site at our Cardiff location.
* Experience in the gadget repair industry is a plus.