Caretaker / Concierge Reports to: Block Manager Department: Property Management / Block Management Employment Type: Full-Time Purpose of the Role To provide a visible on-site presence that supports residents, maintains the safety and cleanliness of the building, and ensures day-to-day operations run smoothly. The Caretaker / Concierge acts as the first point of contact for residents and visitors while carrying out caretaking, security, and basic maintenance coordination duties in line with company procedures. Key Responsibilities Resident & Front-of-House Services • Act as the first point of contact for residents, visitors, and contractors. • Provide a professional, friendly, and helpful service at all times. • Manage deliveries, parcels, and resident enquiries. • Support residents with general queries and direct them to the appropriate team where required. • Promote a positive living environment and support residents’ quiet enjoyment. Security & Building Access • Monitor building access and challenge unauthorised entry where appropriate. • Conduct regular patrols of communal areas, car parks, and external grounds. • Monitor CCTV and report any suspicious activity, incidents, or antisocial behaviour. • Maintain incident logs and escalate concerns to the Property Manager. • Assist emergency services when required. • Carry out daily checks o...