Job Title: Customer Communications and Engagement Strategy Manager Duration: 6 months, extensions likely Location: Warwick /Hybrid (once to twice per week requirement in the office) Salary: Highly competitive Are you a visionary communicator with a passion for customer engagement? We're searching for a Customer Communications & Engagement Strategy Manager to lead transformative initiatives that enhance customer experiences within the utilities sector. If you thrive in dynamic environments and love making a difference, we want to hear from you! About the Role: As a key player in our Customer Advocacy & Engagement team, you will develop and own a comprehensive operational customer communications and engagement strategy. You'll ensure that every interaction-whether through forums, events, or communications-is aligned, impactful, and tailored to our diverse customer segments. Key Responsibilities: Develop and manage the operational framework for customer forums, events, and communications. Coordinate cross-functional forums and events to maximise customer impact and ensure seamless delivery. Design a segmented customer communications plan that guarantees clear, consistent messaging. Collaborate closely with Corporate Affairs and Internal Communications for brand-aligned delivery. Lead a virtual network of customer and stakeholder programme leads, providing support and resources. Create a strategic engagement toolki...