Company Description
Joinus at Accor,wherelife pulseswithpassion!
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.
Job Description
* Greet and check-in guests, providing a warm welcome and efficient service
* Handle guest inquiries, requests, and complaints with empathy and professionalism
* Process check-outs, including accurate billing and payment handling
* Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
* Maintain thorough knowledge of hotel facilities, local attractions, and services
* Collaborate with other departments to ensure guest needs are met promptly
* Manage reservations, room assignments, and special requests
* Ensure the front desk area is organized and well-stocked with necessary supplies
* Assist with administrative tasks, including report generation and inventory management
* Adhere to hotel policies and procedures while maintaining a customer-focused approach
* Participate in ongoing training to enhance guest service skills and product knowledge
Qualifications
* High School graduates/ BA/BS/Bachelor’s Degree
* Minimum of 1 year experience in a guest services role, preferably in a hotel setting
* Excellent communication and interpersonal skills with a focus on customer service
* Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook)
* Experience with Opera hotel management software preferred
* Strong problem-solving abilities and attention to detail
* Flexibility to work various shifts, including nights, weekends, and holidays
* Multilingual skills, particularly Arabic and English, are highly advantageous
* Demonstrated organizational skills and ability to multitask efficiently
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