Band 4 Administrator - Maple Leaf Centre
Closing date: 14 June 2026
An exciting opportunity has arisen for a full‑time experienced Administrator to work within the Solihull Community Perinatal Mental Health Team. The service provides assessment, specialist support, treatment and care planning for service users with functional mental health problems such as depression and psychotic mental illness. The team operates from the Maple Leaf Centre, with a dedicated space and separate entrance.
As an administrator you will be the first point of contact for patients, staff and visitors, presenting in a friendly and approachable manner. You will undertake a wide range of reception and administrative duties, including monitoring, recording and booking appointments, managing a busy telephone line, receiving all incoming mail and ensuring action is taken, and processing clinical letters and other correspondence.
You will work in conjunction with other team members, providing administrative support to all members of the team and liaising with multi‑disciplinary team members, other health professionals, GPs, social workers, service users and appropriate agencies. It is essential that applicants work on their own initiative, demonstrate effective organisational and administrative skills, and possess a strong customer focused approach.
About Us
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4,000 clinical and support staff help to improve mental health and wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, and specialised services nationally, while offering medical, nursing and psychology training.
Our population is culturally diverse and characterised in places by high levels of deprivation, creating an increasing demand for our services. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community.
Job Responsibilities
For further information about the main responsibilities please view the attached job description and person specification.
Person Specification
Qualifications
* NVQ Level II in Business Administration or equivalent, or working towards it
* GCSE English or equivalent
* RSA II Typing
Experience
* Experience dealing with a range of disciplines in healthcare and sensitive situations
* Experience in a customer focused healthcare environment
* Experience in a healthcare client faced organisation
Skills
* Up-to-date working knowledge of all Microsoft packages
* Experience working in a healthcare setting
* Working knowledge of RiO
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Birmingham and Solihull Mental Health NHS Foundation Trust
£28,392 to £31,157 a year pro rata
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
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