Digital & Agentic Commerce Consultant
Location: London
Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song
As an ECommerce Consultant:
We are entering an exciting era of agentic commerce — where AI agents, autonomous search, and intelligent consumer experiences are beginning to reshape how people discover, evaluate, and buy. We are looking for consultants who are energized by this shift and want to be at the forefront of defining what it means for our clients.
We are seeking an experienced professional with expertise in ecommerce transformation and commerce operations, with a focus on digital commerce, go-to-market strategies, direct-to-customer growth, channel strategy, and commerce operating model design. A working understanding of the agentic commerce landscape and hands-on curiosity with AI tooling are central to this role.
You are a problem solver with strong delivery experience in industry or consulting, comfortable working in fast-paced, agile environments. You are a trusted advisor, facilitating workshops, developing business recommendations, and building business cases — including for AI and agentic commerce capabilities.
Responsibilities:
* Contribute to ecommerce and digital commerce transformation programs, including current state assessments, target state design, and operating model transformation, on complex client engagements.
* Understand client needs and develop tailored solutions that help clients advance their ecommerce, commerce operations, and commerce technology capabilities.
* Build trusted relationships with clients, facilitating workshops and translating technology choices into clear commercial recommendations.
* Analyze and synthesize commerce technology needs, drawing on knowledge of commerce platforms, PIM, search and merchandising, CRM, CDP, loyalty programs, and MarTech solutions.
* Drive delivery of commerce projects end-to-end, including planning, quality assurance, and go-live
* Adopt and apply AI tooling as a core part of day-to-day working — including LLMs, vibe coding, and emerging agentic tools — to enhance the quality and pace of delivery.
Required experience:
* Either in a consulting role with significant ecommerce exposure, or in an industry commerce role (e.g. ecommerce, trading, merchandising, commerce operations).
* Strong understanding of ecommerce strategy, digital commerce platforms, go-to-market strategies, and commerce operating model design.
* Understanding of commerce operations — how ecommerce businesses are run day-to-day, including trading, fulfilment, merchandising, and the interplay between technology and operations.
* Solid grasp of the commerce technology landscape, including commerce platforms, PIM, search and merchandising, and how these connect to CRM, CDP, and MarTech solutions.
* Demonstrable interest in agentic commerce and AI — through strategic work, POCs, independent learning, or a developed point of view on how AI agents and agentic search will reshape commerce.
* Active day-to-day use of AI tooling — including LLMs and emerging development tools — as part of how you already work.
* Strong communication and interpersonal skills, including storytelling for executive audiences and the ability to engage diverse and senior stakeholders.
Preferred experience:
* Familiarity with agentic commerce concepts and the emerging landscape — including Generative Engine Optimisation (GEO), Answer Engine Optimisation (AEO), AI-native search, LLM-powered applications, and brand or consumer-facing agents.
* Hands-on experience with AI and agentic platforms — such as Google Gemini/GCEX, OpenAI Agent SDK, n8n, LangGraph, Microsoft Agent Foundry, or AWS Bedrock
* Experience across the commerce technology ecosystem, including one or more of: commerce platforms (Salesforce Commerce Cloud, Commercetools, Shopify, BigCommerce), search and merchandising (Algolia, Bloomreach, Elasticsearch), or PIM and content management (Salsify, Akeneo, Contentful, Adobe Experience Manager).
What we'll give you...
A thriving career with the chance to learn from passionate, talented colleagues and mentors. Exciting and varied client work with as much opportunity as you can handle. And a hugely sociable team to get to know.
Our Total Rewards consist of a competitive basic salary, annual performance bonus, opportunities to acquire equity and a wide range of health and wellbeing benefits. These include perks such as:
• Up to 30 days of leave to spend each year plus 3 extra volunteering days per year for charitable work of choice.
• Family-friendly and flexible working policies.
• A range of generous Parental Leave offerings.
• Attractive pension plan with financial wellbeing support and resources.
• Private healthcare insurance plan and Mental Wellbeing support.
• Employee Assistance Program, Career Development and Counselling.
Please note that with all of our roles, you should expect some in-person time for collaboration, learning and building relationships with clients, peers, leaders and communities.
As an employer, we will be as flexible as possible to support your specific work/life needs.
Application Deadline: Ongoing
Accenture reserves the right to close the role, at any time.