Job Description
JOB PURPOSE
* To ensure the Leeds site provides the highest standard and quality of goods at all times through implementation of effective monitoring processes.
* To ensure that compliance to Food Safety Standards is adhered to
* To ensure that audits are facilitated both internally and externally including second and third party audits.
SPECIFIC RESPONSIBILITIES
1. Responsible for data collection and analysis, to include root cause analysis following complaints, or data for continuous improvement opportunities.
2. Primary point of contact for all quality related queries (customers and internal).
3. Management of Customer Complaints, internally to include inputting information on the relevant database and externally in managing the process of replying to the customer with a satisfactory outcome that both suits the customer and the Company.
4. Consistently monitor and review processes to aid with real time problem identification, analysis and resolution.
5. Visit customer sites when required, in order to maintain excellent customer relations and work in partnership to proactively improve quality performance and resolve quality complaints.
6. Lead quality meetings, making sure to involve relevant personnel in order to resolve any quality issues quickly and effectively.
7. Undertake employee training in new proce...