Details Reference number 352466 Salary £125,000 c£125,000 subject to the usual SCS rules on promotion A Civil Service Pension with an average employer contribution of 27% GBP Job grade SCS Pay Band 2 Contract type Permanent Business area HMLR - Service Delivery Type of role Business Management and Improvement Operational Delivery Senior leadership Strategy Working pattern Flexible working, Full-time, Job share, Part-time Number of jobs available 1 Contents Location About the job Benefits Things you need to know Apply and further information Location Birkenhead, North West England, CH41 6DU : Croydon, London (region), CR0 2AQ : Coventry, West Midlands (England), CV1 2WT : Durham, North East England, DH1 5TR : Weymouth, South West England, DT4 9TT : Gloucester, South West England, GL1 1DQ : Kingston upon Hull, Yorkshire and the Humber, HU2 8JN : Leicester, East Midlands (England), LE3 5DR : Nottingham, East Midlands (England), NG2 1AW : Peterborough, East of England, PE1 1QF : Plymouth, South West England, PL6 5WS : Warton, North West England, PR4 1TE : Swansea, Wales, SA7 9FQ : Telford, West Midlands (England), TF3 4LR About the job Job summary HM Land Registry (HMLR) is looking to appoint a Director of Land Registration Services who will be responsible for leading on the development and implementation of a comprehensive operational strategy that aligns with our strategic direction and delivers for the benefit of customers. You will oversee all aspects of service delivery and service delivery improvements, ensuring access to the business capabilities (people, process, technology including automation) needed to meet fluctuating service demands over the short, medium, and long term. For 160 years HMLR has been a critical part of the UK's national infrastructure. We protect the right to land and property in England and Wales and allow it to be bought and sold securely. Our service is truly unique in purpose and scale, we provide essential guarantees for our citizens greatest assets and are the cornerstone of a vibrant lending market that serves every part of the country. Our register contains more than 26 million titles providing ownership guarantees for 88% of land in England and Wales. The market is huge with over 8 trillion pounds worth of assets and over 260 billion pounds worth transacted every year. In 2023, HMLR received 32 million service requests. The role holder will have three direct reports at deputy director level, with responsibility for a wider team of 4,000 across multiple locations through England and Wales. The successful candidate will be a confident innovator, experienced in leading large, complex teams during times of significant organisational change while maximising positive impact. This role is key in the delivery of both the day-to-day land registration services, and the successful delivery of the Strategy 2022, including transformation through supporting the development and implementation of a digital conveyancing system of the future. Person specification You will have extensive experience of successfully leading a business-critical service delivery function of significant scale and complexity, with a track record of success in developing and implementing operational strategies that have led to significant improvements in efficiency and effectiveness. You will bring a track record of leading at scale along with proven ability to influence, motivate and inspire diverse and geographically dispersed teams. This is an excellent opportunity to join HMLR in a high-profile role and make significant impact at systemic level. You will lead a large team with a business critical remit, focused on delivering achievable and tangible change. Candidates with an enthusiasm for technological innovation are welcomed. We embrace opportunities to optimise and the post holder will be well placed to create and implement meaningful innovation across the whole of the organisation. For more information about the role, please see the attached candidate pack. Benefits Alongside your salary of £125,000, HM Land Registry contributes £33,750 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. WeAreHMLR At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential. We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits. We have integrity we value honesty, trust and doing the right thing in the right way. We drive innovation we are forward-thinking, embrace change and are continually improving our processes. We are professional we value and grow our knowledge and professional expertise. We give assurance we guarantee our services and provide confidence to the property market. You can find more information on our rewards package on our website. Things you need to know Selection process details We highly value diversity in all its forms and welcome applications from all sections of society. HM Land Registry has appointed executive search specialists Veredus to support us with this appointment. For further information about the role and to apply, please visit www.veredus.co.uk quoting reference 16170. HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview. If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement. Feedback will only be provided if you attend an interview or assessment. This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise. As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service