Application Deadline: 20 February 2026
Department: Car Service
Location: Crawley, West Sussex
Compensation: £30,000 - £41,200 / year
Description
Are you passionate about premium cars and providing exceptional customer service?
As a Service Advisor at Vines, you will play a crucial role in ensuring the seamless coordination between the customer and our workshop whilst their vehicle is booked in for service. You will act as a liaison between customers and technicians to facilitate a smooth process while upholding Vines high-quality standards and customer satisfaction.
Salary: £30,000 - £31,200 salary with an uncapped OTE of £39,140 - £41,200 depending on experience
Hours: 45 hours per week, Monday – Friday 0800 – 1800
What you will be doing:
* Be the first point of contact for customers bringing their vehicles in for service - providing a warm welcome and clear guidance.
* Explain recommended services in a way that’s transparent and easy to understand, including costs and timelines.
* Prepare accurate invoices and quotes, ensuring clarity and trust at every step.
* Coordinate with technicians to schedule repairs and keep customers updated on progress.
* Build strong relationships with customers, handling queries and resolving issues calmly and professionally.
* Enhance the experience by recommending additional services and products where appropriate.
* Maintain accurate records of all service transactions and customer interactions.
What We're Looking For:
* Previous experience as a Service Advisor is ideal but not essential.
* A natural communicator with strong customer service skills and the ability to build rapport.
* Professional, courteous, and confident in handling challenging situations.
* Highly organised with great attention to detail.
* Comfortable using IT systems (training on our in-house systems will be provided).
* Able to thrive in a fast-paced environment and stay calm under pressure.
Why Join Vines?
* Work with a premium brand and a passionate team.
* Ongoing training and development opportunities.
* A supportive environment where your contribution truly matters.
Core benefits include:
* Monday – Friday working hours for our Aftersales teams!
* 24 days’ annual leave (increasing to 29 with service) + your birthday off!
* Pension Scheme & Life Assurance
* Cycle2Work programme
* Holiday Buy & Sell Scheme
* Tech & Travel Purchase Scheme
* Enhanced Parental Leave
For more details, check out our staff benefits.
What makes a great team? A diverse team!
Don’t be put off if you don’t tick all the boxes. We know from research that candidates may be put off applying if they feel they aren’t 100% there yet, but why not give it a whirl? We know you're more than a CV, and the things that make you, you, are what bring potential to our business. Vines are committed to creating a diverse & inclusive culture through our people.