Requirements
Must have:
- Strong organisation and analytical problem-solving skills - Ability to prioritise effectively in a busy environment - Experience in EUC and deskside support - Solid knowledge of IT infrastructure and networking (Aruba/Cisco) - Proficiency in Windows Server, imaging, and device security (e.g., BitLocker) - Confident support knowledge of Microsoft 365 (Teams, SharePoint, OneDrive, Exchange) - Excellent interpersonal skills for building strong relationships across IT teams, business units, and end users - Professional and proactive with the ability to manage multiple tasks and support projects - Willingness to travel across regional sites
Responsibilities:
- Deliver hands-on deskside and walk-up support at Head Office - Manage incidents through ServiceNow to ensure an exceptional end-user experience - Support end-user devices, meeting room technology, and VC systems - Maintain high standards across all Head Office collaboration spaces - Provide on-site LAN/WLAN support including patching, cabling, installations, and UPS/battery replacements - Manage device imaging, deployment, and refresh activities - Support new site implementations and local technology refresh projects - Maintain high-quality technical documentation - Contribute to ITIL-aligned processes and provide mentoring to colleagues
Company:
We are GXO Logistics Supply Chain Inc., committed to engineering faster, smarter, and leaner supply chains. As an EUC Analyst, you will be a key part of our End User Computing team, providing expert support at our Head Office in Northampton and across the Southern region. We offer a salary of up to £38,000, 25 days of annual leave plus bank holidays, and a comprehensive benefits package including a company car or a car allowance, a sponsored pension scheme, private medical and dental insurance, and more. Join us to grow and make an impact in a dynamic environment.