Tenancy Sustainment Officer - Housing
£32,060 per annum
Macclesfield
Full-Time 37 hours per week, Permanent
Closing Date: Tuesday 1st July 2025
Peaks & Plains Housing Trust has a portfolio of approximately 5000 homes in Macclesfield and the surrounding areas. We are passionate about what we do in providing high quality homes and investing in our communities to improve people's lives.
We are looking for a highly customer focused individual with experience of managing a caseload of complex and sensitive tenancy cases, including but not limited to hoarding, persistent property condition issues, access issues, and other multifaceted challenges.
Your work will centre on working collaboratively with tenants, colleagues across the organisation and external partners to develop and implement effective strategies for resolution.
The successful candidate will have a strong understanding of the challenges faced by vulnerable individuals and the principles of person-centred support. You will also be a proactive, empathetic, and highly organised individual, with a strong problem-solving approach and a track record of achieving positive outcomes.
We can offer you:
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A minimum of 28 days holiday per year (plus birthday leave and bank holidays).
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Agile Working - flexible working hours with the opportunity for regular home working
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Attractive Defined Contribution Pension Scheme with Employer’s contributions up to 12%
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Ongoing Training and development.
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A focus on your health and wellbeing including access to our Health Cash Plan offering a variety of benefits and discounts.
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A state of the art modern office with a friendly working environment
Our Values are at the core of everything we do, so we are looking for someone whose values agree with ours and will embed these too