Responsibilities
* Support Service Leaders with administrative tasks to achieve business objectives in customer satisfaction, profitability, and employee morale
* Ensure the proper execution contracts and invoicing
* Maintain and display a professional decorum in all dealings with customers, especially complaint handling
* Register and modify non-financial Account & Contact data
* Responsible for the correctness of his/her entries Account & Contact data over time
* Maintain and process all Time Collection Tool data including payroll relevant one, parts orders and service planning documents in order to have an efficient field process in Maintenance, Repair and Modernization
* Maintain all Existing Installation relevant databases, technical database, customer and contract database
* Maintain vigilance in all customer dealings to detect "Warning Signs" of customer dissatisfaction and possible contract cancellation; immediately communicate all such concerns to line manager
* Understand and interpret follow-up reports for contract renewals, outstanding offers and past due receivables
* Other duties as required
* All employees are required to work in accordance with established Company Occupational Health, Safety and Environmental policies, procedures and Schindler Core Values to ensure compliance with current UK legal requirements and Schindler Group Safety requirements.
* Employees are required to attend all relevant Training Sessions.
* Employees are required to carry out all works in accordance with the Company's Quality Corporate Policy.
* Employees will be required to contribute to the Company's Safety Objectives, where necessary by maintaining/monitoring current safety systems under their direct control and implementing agreed changes (where applicable) to its Safety Management System.
* Excellent customer service skills with internal and external stakeholders
* Great knowledge of Microsoft office
* Ability to cope with a busy workload
* Able to work well within a busy team but also independently
* A minimum of 2 years' experience in a billing or invoicing role
* Proficient use of Office 365 (Excel, Word, PowerPoint, Outlook); SAP experience is a plus
* Construction, Services and related industries preferred but not essential
Benefits and Diversity
* Generous Holiday allowance
* Competitive base salary
* Competitive Pension
* Single Option Private Healthcare (BUPA)
Equal Opportunity
At Schindler Group we value inclusion and diversity, and practise equity to create equal opportunities for all. We endeavour that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, colour, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health or disability.
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