Resident Liaison Officer
Harlow District Council
12 months, Full Time
GBP 200 per day umbrella
Location: Harlow
Vivid Resourcing are delighted to be supporting Harlow Council to recruit 3 temporary Resident Liaison Officers on a 12:month basis. Please note that this post requires the successful individual to be based on site a minimum of 3 days per week. You must be able to drive and have access to a car.
Job Purpose:
The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects.
The Role:
Communication : Serve as the primary point of contact for residents, providing updates on project progress and addressing any concerns or complaints.
Resident Engagement : Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines.
Problem Resolution : Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption.
Documentation : Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams.
Site Visits : Conduct visits to residents homes to discuss ongoing works and gather feedback on the project.
The experience you will bring:
Communication Skills : Excellent verbal and written communication skills to effectively interact with residents and project teams.
Interpersonal Skills : Ability to build trust and maintain positive relationships with diverse individuals.
Organizational Skills : Strong organizational abilities to manage multiple tasks and maintain accurate records.
Experience : Previous experience in a customer service or resident liaison role is often preferred.
Problem:Solving Skills : Ability to address and resolve resident issues proactively.