Overview IMI plc IMI plc is a sector focused organisation at the forefront of delivering motion and fluid control technologies that create a more sustainable world, improving the quality of life for our customers and communities and ultimately delivering our purpose of Breakthrough Engineering for a Better World. Life Technology is a platform focused on technologies that enhance and improve everyday life, particularly in the areas of health, sustainability, and comfort. We help OEMs across life science and fluid control industries improve the performance of their devices, enabling better scientific research, faster diagnosis of diseases, better medical treatments, and more efficient machines, dramatically improving life for everyone. Our one big team work fairly and effectively but most importantly together to ensure we maintain the foundations that have enabled IMI's success through over 150 years of heritage. Role Overview Are you ready to embark on an exciting journey with Heatmiser, part of the renowned IMI Hydronic Engineering family? We're on the lookout for a dedicated Sales Office Assistant to join us during a maternity period, based in vibrant Blackburn, Lancashire, UK. As a pivotal member of our Sales/Order Handling team, you'll dive into a dynamic environment where each day brings new challenges and opportunities to shine. Key Responsibilities Engage with a bustling team, handling phone calls, emails, and order processing with finesse and efficiency. Proactively collaborate with both customers and internal teams, ensuring seamless communication and resolution of queries. Embrace feedback from our valued customers, always striving to elevate our service standards. Critical Competencies for Success Leverage your previous customer service experience to deliver top-notch support, both verbally and in writing. Cultivate a strong customer-centric approach, resolving issues with grace and professionalism. Attention to detail is your forte, coupled with an optimistic "can-do" attitude. What We Offer: Dive into a fulfilling full-time role with maternity cover, knowing you're making a significant contribution to our business. Join a global powerhouse with a presence in over 50 countries, driving innovation and enhancing lives worldwide. Unlock personal growth and career development opportunities within our supportive network. We champion diversity and inclusivity, ensuring everyone's voice is heard and valued. Enjoy a competitive remuneration package alongside an array of wellbeing benefits. Work from our modern office space with free parking, conveniently located near major transportation hubs. Health & Safety: The physical demands described within the Key Duties & Responsibilities section of this are required to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. Please contact your local HR representative to discuss the specific Work Conditions and Physical Requirements of this role. Health, Safety, and Environmental Duties - At IMI we are all personally committed to protecting our people, minimizing our impact to the environment, the communities we operate in and our company. All members of our workforce have the duty to ensure the health, safety and welfare of themselves, others, and the environment. Every employee is expected to follow all HSE operating procedures, also to challenge any observed behaviours or unsafe acts. Code of Ethics: IMI requires the highest standard of ethics in all business dealings, particularly with customers, suppliers, advisors, employees, and the authorities. In accordance with the IMI Way: Our Code of Responsible Business. Changes to This Job Description: IMI may amend this job description in whole or part at any time. IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, colour, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.