Salary: £34,000 - 64,000 per year Requirements: Degree in Computing or related field (e.g. Computer Science, CIT) 1 years experience working in an IT environment Strong experience with multiple operating systems, including Windows and macOS Excellent written and verbal communication skills Strong problem-solving and troubleshooting abilities Experience with scripting languages such as Batch or Shell (desirable) Basic knowledge of Linux (desirable) Previous experience in technical support, desktop support, or a similar role (desirable) Experience creating or editing batch and shell script files (desirable) Exposure to regression testing practices (desirable) Familiarity with at least one programming language (e.g. Java or Python) (desirable) Responsibilities: Diagnose, troubleshoot, and repair technical faults Communicate clearly with customers to identify the root cause of issues Provide timely, accurate, and professional feedback to customers Log, track, and manage incidents using a ticketing system Provision and configure devices for new and existing customers Test new software and firmware releases Deliver technical support via phone and email Prioritise and manage multiple tasks and projects simultaneously Escalate complex issues to 2nd and 3rd line support when required Operate effectively in a fast-moving, customer-focused environment Technologies: Cloud Firmware Support Java Linux macOS Python Security Windows More: At HALOS, we are an advanced body camera and cloud software scaleup, collaborating with leading names in security, services, and law enforcement. Our passion for safety and innovation drives us to stay ahead of threats and reduce risks. What sets us apart is not just our cutting-edge technology but also the culture weve nurtured—centered around openness, transparency, and a one team spirit. As part of our team, youll engage in exciting and impactful projects, within an environment that fosters collaboration, creativity, and a shared sense of purpose. We offer a generous annual leave allowance, competitive salary and bonus package, learning and development opportunities, private health insurance, paid maternity and paternity leave, and various social initiatives. We are also committed to diversity and inclusion, embracing a wide range of backgrounds, cultures, and perspectives. last updated 12 week of 2026