Operations Director | Sutton Coldfield | Full time | Permanent | Competitive Salary | Excellent Benefits
Spire Little Aston hospital looking to recruit an operations Director to join its senior management team. You will provide inspirational professional leadership to all non-clinical service areas, working very closely with the Hospital Director and other members of the senior management team. The Operations Director is instrumental in delivering the Annual Operating Plan in line with the strategy for the Hospital in line with Spire Healthcare’s Purpose and Values. Spire Healthcare is one of the UK’s leading independent hospital groups.
Spire Little Aston Hospital is a leading private hospital in the Midlands, offering comprehensive hospital care to patients from Birmingham and the surrounding areas of the West Midlands and Staffordshire. The hospital has an exceptional reputation within a variety of specialties including Orthopaedics, Sports & Exercise Medicine, Cosmetics, Ophthalmic, Gynaecology, General Surgery & Physiotherapy.
Key responsibilities of this role include:
1. To manage the capacity of the Hospital to maximise the throughput of patients and utilisation of all facilities in line with the safe pathways of care and in keeping with the standards set by the CQC
2. To effectively lead all non-clinical services and colleagues within the hospital through their Heads of Departments to build highly engaged teams who provide efficient and consistent ways of working in line with the Spire Healthcare one best way
3. To manage the day-to-day operational performance of the Hospital to deliver the key performance indicators.
4. Monitor and review on a regular basis the utilisation of the Hospital’s facilities including outpatient clinics, diagnostic imaging sessions and theatre sessions to maximise throughput of patients in line with safe standards of care
5. Review the utilisation of space and accommodation throughout the Hospital to maximise clinical capacity
6. Develop plans to match staffing levels to activity in all non-clinical areas in line with the establishment tools to make the best of the available capacity
7. Manage the implementation of relevant local capex schemes as appropriate
Leadership to ensure efficient and consistent ways of working
8. To lead all non-clinical services and colleagues within the Hospital through their Heads of Departments to provide efficient and consistent ways of working
9. Ensure that all non-clinical areas of the Hospital are working efficiently and in keeping with the standardised pathways and staffing tools
10. Lead the non-clinical teams throughout the Hospital including:
11. admin teams in theatre, wards and imaging
12. catering
13. engineering
14. housekeeping
15. inpatient and outpatient bookings
16. reception
17. supplies and procurement
18. switchboard
19. Promote personal development within teams to ensure the growth of skilled and flexible colleagues capable of working in multiple settings throughout the Hospital
20. Work with the Director of Clinical Services to develop strong communication channels between clinical and non-clinical departments that promote the Spire behaviours
21. Establish and maintain a comprehensive approach to improving customer service, including setting standards, benchmarking with market leading organisations and agreeing action plans with Heads of Departments
22. Review performance based on feedback received from all stakeholders, including patients, and consultants and develop action plans for improvement
23. Share best practice with other hospitals creating and support networking opportunities wherever possible
Operational performance management to deliver results
24. Manage the day-to-day operational performance of the Hospital to deliver the financial targets and key performance indicators in partnership with the hospital Finance and Commercial Manager, Hospital Director and Senior Management Team.
25. Work in partnership with the Finance and Commercial Manager to manage all non-clinical budgets to achieve targets, production of commentaries and variance analysis including initiating and tracking remedial action plans where appropriate.
26. Monitor performance and take appropriate action to meet financial targets and KPIs
27. Produce action plans, identifying financial targets and improved profitability through maximising revenue capture and reductions in cost
28. Ensure compliance with contractual obligations for NHS and other contracts
29. Work with Hospital Director and senior management team to identify commercial development opportunities, efficiency improvements and options to share resources and lead on converting such opportunities into operational delivery
Risk Management
30. Manage and co-ordinate clinical and non-clinical risk activities ensuring compliance with relevant regulatory bodies.
31. Ensure appropriate reporting, investigation and management of incidents is undertaken in accordance with requirements of CQC/HIS/HIW and HSE. Develop and devise procedures as necessary.
32. Co-ordinate the dissemination, integration and implementation of corporate and local policies and procedures. Work with colleagues to develop appropriate policies where appropriate, and ensure they are reviewed within the required time frames.
33. Adopting a multi-disciplinary approach, in conjunction with colleagues, work to develop an organisational culture which encourages professionals to review practice, report untoward incidents and share lessons learnt without fear of recrimination or censure.
Any Other Duties:
The post holder may be required to perform 'on call duties' as required by the business or/and in line with the on call rota
Who we're looking for –
34. Significant previous experience within a similar role, along with the sound knowledge of the management of Non-Clinical teams in a hospital setting
35. Effective leadership skills with proven experience within administration and people management
36. Excellent interpersonal skills coupled with motivation to be Operational to support our teams at all times
37. Excellent interpersonal, communication and presentation skills, including listening and facilitation skills
38. Ability to build relationships with all customer groups
39. Project management experience
40. Highly literate and numerate with strong analytical ability
41. Commercially astute with a passion for customer service
42. Ability to influence diverse sets of audiences
43. Results driven, high levels of determination and initiative
Benefits:
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
44. 35 days annual leave inclusive of bank holidays
45. Employer and employee contributory pension with flexible retirement options
46. ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
47. Free Bupa wellness screening
48. Private medical insurance
49. Life assurance
50. Save an average of £50 per month with our free onsite car park.
We commit to our employees’ well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care.