Your role
As a Technical Author, your mission is to produce and maintain customer documentation for Clevedon‑produced Edwards products, in accordance with the house style and to Edwards quality standards. The documentation includes, but is not limited to, instruction manuals, spare parts manuals, addendums and declarations of conformity, and is for Edwards personnel and customers in using products, from both Product Company Clevedon and from Distributed Manufacturing sites globally. You will report to the Lead Technical Author.
You will
* Plan, research, write, and edit documents from conception to delivery to fulfil customer requirements, demonstrating a “right from me” approach
* Convey procedures in a consistent, clear, well‑structured way, using concise and accurate terminology to ensure understanding and to avoid confusion by the reader
* Create and manipulate images, either photographs or illustrations, to complement the text in documents
* Gather information by studying existing technical content, consulting with stakeholders and, where necessary, interacting with the product directly, to ensure accurate and complete documentation
* Work with stakeholders to review, proof read and edit as necessary all documentation produced, to ensure complete accuracy of content and presentation prior to distribution
* Ensure that documentation meets all requirements for compliance with industry and international standards and directives
To succeed, you will need
* A degree, HNC/HND qualification or equivalent experience in mechanical or electromechanical engineering, or time served in forces or engineering apprenticeships
* At least three years technical authoring experience in an engineering environment, writing instruction manuals for complex products
* Experience in the use of an XML authoring application
* A good understanding of a Component Content Management System (CCMS)
* A good understanding of the Microsoft suite, including SharePoint 365
* A good understanding of image manipulation tools, for example CorelDraw
* Able to accurately interpret mechanical drawings and electrical diagrams and also data and instructions given by SMEs
* A good level of planning and time management skills and a basic level of problem solving skills
* Methodical work, showing accuracy and attention to detail, and demonstrating the ability to work using own initiative with good organisation and process adherence
* Good communication skills to be able to influence and negotiate with internal customers and SMEs
In return, we offer
* Culture of trust and accountability
* Lifelong learning and career growth
* Innovation powered by people
* Comprehensive compensation and benefits
* Health and well‑being
Job location
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on‑site at our office in Bristol, United Kingdom (GB).
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