Are you an experiencedCustomer Service professionalwith a background inmanufacturing? Do you thrive in a fast-paced environment and enjoy building strong relationships? Were looking for aCustomer Service Advisorto join our team and deliver exceptional support to customersbefore and after their purchase.This role involves handling complex product queries, managing schedules, and ensuring smooth communication between customers and internal teams. ??Salary:£26,000 perannum ??Hours:Monday Friday, 08:00 16:30 (30-minute unpaid break) Contract:Full-Time, Permanent Key Responsibilities as Customer Service Advisor Answer incoming calls and emailsfrom customers Make outbound callsto provide order updates Investigate and resolve complaints, ensuring timely solutions Log issuesand liaise with relevant departments Welcome and assist customers on-site Organise Service Engineers schedulesand arrange visits Book courier services(e.g., TNT) Develop technical product knowledgeto support customerseffectively EssentialRequirements Customer Service experience within a manufacturing environment StrongIT skills fast typing, confident withExcel, Outlook, live sheets, and quick to learn new systems Confident communicator on the phone Ability tobuild positive rapport quicklywith stakeholders at all levels Comfortable learning acomplex and varied productrange PersonalAttributes Excellentwritten and verbal communication Strongproblem-solving skills Approachable, helpful, and professional Reliable with excellenttime management Keywords : Customer Service Assistant, Manufacturing Customer Service, Technical Support, Order Management, Complaint Resolution, Scheduling, Courier Booking, Excel, Outlook, IT Skills, Stakeholder Management, Product Knowledge, Full-Time, Permanent, Office-Based, Career Development. Please apply today or call our localStokebranch to discuss thisCustomerService Advisor role in more detail. Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.