Annual wage £12,480.00 Wages explained Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). Minimum Wage Rates Working week Monday to Friday, 9.00am - 5.30pm. Total hours per week: 37.5 Expected duration 16 Months Possible start date 03 Jun 2024 Date posted 10 Apr 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000243193 Positions 1 available What you will do in your working day Order Entry Customer Service Follow up and support enquiries Price control and management CRM input and customer/accounting system management Invoice processing Supplier & stock Management Customer complaints & Follow up Some technical testing and customer follow up Support and assist customer service team Sales prospecting/lead management/support Some accounting support as needed Other duties tba as and when needed to support the business The training you will be getting Customer Service Practitioner Level 2 Apprenticeship Standard qualification College attendance is required one day a month What to expect at the end of your apprenticeship Subject to a successful apprenticeship you will be employed by the company and considered for a full-time role. Requirements and prospects Desired skills and personal qualities Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience, Physical fitness Qualifications GCSE or equivalent English (Grade C/4 or above) Essential GCSE or equivalent Maths (Grade C/4 or above) Essential Things to consider Our company prides itself on delivering top-quality products. Our ambition is to become a key interface with customers and suppliers. We need someone who is keen to develop customer relationships, work towards supporting sales and business, develop within the company and learn basic technical information. Good Phone manner, interest in what we do and what our customers do is essential. We have a lot to teach you and you have quite a lot to learn so we will guide you through your journey with us. This role will develop into strategic, analytic, application and technical support and thinking.