Overview
Job Title: Credit Controller
Location: Hemel Hempstead
Salary: £32,000 - £33,000
Purpose of role
You will be the first point of contact for debtor communications, helping to ensure timely payments and maintain positive relationships. Your focus will be on overseeing a client portfolio, verifying invoices, and managing risk, all while supporting excellent customer service standards.
Responsibilities
* Proactively manage a portfolio of 400+ customer accounts to ensure prompt payment of purchased debts.
* Liaise with debtors to confirm invoice validity and agree payment timelines.
* Post transactions and maintain accurate client ledgers.
* Use a range of tools to monitor portfolio risk and performance.
* Provide copy invoices and resolve disputes to facilitate payment.
* Communicate with clients and debtors via email, phone, and post.
* Attend monthly portfolio reviews and team meetings.
* Support colleagues across departments as needed.
Requirements
* Excellent communication and negotiation skills.
* Strong attention to detail and a proactive approach to problem-solving.
* Ability to balance commercial risk with service quality.
* Comfortable working with systems and financial records.
* Previous experience in credit control, finance, or client account management is desirable.
What’s on offer
* Hours: Monday to Friday 8:30am to 5pm (Hybrid)
* Contract Type: Permanent
* A supportive and dynamic team environment
* Ongoing training and development opportunities
* Exposure to a broad client base and varied workload
* Career growth potential within a well-established business
* WFH Monday and Friday, early finish on a Friday
#J-18808-Ljbffr