The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations.
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
Please note this is a 12 month fixed term contract
Responsibilities:
* Provide swift and professional deskside IT support for both Windows and MAC
* Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
* Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
* Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
* Collaborate with other support groups across global locations to help troubleshoot client issues
* Utilize tools for building, monitoring and troubleshooting client devices
* Participate in Disaster recovery testing exercises
* Upholding procedures for logging, reporting, and statistically monitoring desktop operations
* Write technical support and client documentation in form of Knowledgebase articles
* Meet or exceed expected customer service levels
Requirements:
* Excellent proven track record supporting clients in a financial environment
* Excellent proven customer service based approach
* Proven ability to prioritize tasks and issues according to the business impact
* Good written and verbal communication skills
* Good time management skills
* Able to work in a high pressure environment
* Strong organizational and analytical skills
* Ability to multi-task and work under pressure
* Ability to work autonomously and within team
* Flexible and proactive with a "will do attitude
* Takes responsibility and follows through on issues to closure and root cause resolution
* Demonstrable desire to achieve
What we offer
* Competitive salary and benefits package
* Private health scheme including Private Medical, Dental, Optical and Holiday Travel Insurance that are applied according to company policy;
* Extra vacation days;
* Opportunities to learn and develop: training programs;
* Personalized career path within the organization;
* Exposure to an international environment as part of a multicultural team spread across Europe.
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
About us
We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.
We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.
Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.
Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.
We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.
More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.
If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.