Do you have an agency or operations background? Does your passion lie in helping teams achieve business objectives? Are you collaborative, proactive and willing to roll up your sleeves and get involved? Then this role could be for you.
We are looking for a hardworking, highly organised, individual to join our operations team. The right person will play a pivotal role working inside our client services department to help drive efficiencies across business.
The role is incredibly varied on a day-to-day basis. We are always looking to identify improvements in our processes so we hope you will be someone who can support us on this journey.
Some of your biggest responsibilities will consist of providing operational and administrative support to the client services team, ensuring efficient job setup, accurate financial tracking, and smooth workflow across all teams. The role focuses on reducing admin tasks throughout the wider team, maintaining compliance, ensuring contractual obligations are tracked and met and escalating issues to the Senior Operations Manager.
Core responsibilities include:
Job Setup and Costing– Support accurate job setup, costing, and billing by ensuring compliance with agency standards and up-to-date reporting
Financial Administration -Support financial tracking by monitoring budgets, managing purchase orders and expenses, ensuring billing plans and invoicing are updated on time, and escalating any budget discrepancies
Contract compliance Support– Keep records of client contracts and deliverables, monitor compliance with contract terms, report risks or deviations, and assist with contract renewals or amendments
Workflow and Resource Coordination – Manage Statements of Work to ensure resources and budgets stay within scope, support capacity forecasting, conduct weekly utilisation reviews to identify and report risks, maintain schedules for creative and studio workflows, spotting inefficiencies and escalating them to the Senior Operations Manager, and collaborate with internal teams to address workflow bottlenecks.
Project Tracking and Reporting -Maintain and review project dashboards to monitor status, resource utilization, recovery rates, and KPIs, escalating any discrepancies or trends. Collaborate with team leads to track job profitability, supporting finance with month-end reporting, ensuring timesheet compliance, and delivering regular operational updates.
Meetings and Communications management – Organise internal meetings and sessions with line managers, maintain objective and feedback records, occasionally join client calls for context while primarily focusing on internal operations.Arrange travel bookings for senior team members when required.
Travel and Logistics – Arrange travel bookings for senior team members when required.
People and performance support – Provide support for onboarding and fostering team culture, maintain training and compliance records, assist with updates to HR systems (including headcount, departures, and recruitment), and handle ad hoc requests for the people team.Collaborate with senior operations management to drive process improvements, integrate AI into workflow systems, and document and share best practices across the agency.
Process improvement – Collaborate with senior operations management to drive process improvements, integrate AI into workflow systems, and document and share best practices across the agency.
About Us
We're Tangerine – a team of over 100 talented content creators, digital planners, creative strategists, designers, account handlers and much more. We exist to help brands solve problems, think differently, be more influential and connect with people.
Our vision is to be the specialist communications agency that top brands want to work with and the most talented people want to work for.
Our culture is really important to us in achieving that vision. We all share a passion to be the best, deliver meaningful work and push the boundaries. We encourage our people to think freely and push creativity, continually testing and learning. All of which means our clients get the stand-out they want and our people get to show how talented they are.
And as the first agency in the UK to become employee-owned (in 2017), we all have a real say in how our business is run and we all contribute to creating an environment where we and our ideas can flourish. It also means we put a lot of thought and investment into internal programmes, to make sure we can support each other's wellbeing. This supportive culture and our generous package of benefits and employee initiatives is why people love to stay with us and grow as part of our agency.
Who can apply
Open To All
We are committed to fostering a diverse and inclusive workplace were everyone can thrive and help enhance the way we work through their unique perspectives and experiences.
Please get in touch to discuss any assistance you may require with our application process.
Direct Applicants only
Send your CV and salary expectations and we'll be in touch.
Benefits
What we offer
An annual tax-free profit share
A healthy annual training budget supported by our Homegrown training skills development programme
A generous holiday scheme including your birthday offWellbeing day off once a quarter
Late start/early finish once a quarter
Agile working
Flexible public holidays
Health Insurance
Charity, Wellbeing and Social events
Interest-free loans
Enhanced dependents /maternity/paternity/sick pay
121 coaching and mentor