Summary
The Administrative Assistant is essential to the virtual schools operations providing key support two days a week with at least one day being Monday or Tuesday. This role is critical for maintaining effective communication with schools and partners managing administrative tasks and ensuring the smooth flow of information. The assistant’s contributions are vital to the overall efficiency and success of the organization.
Responsibilities
* Liaise with schools and external or internal partners via phone and email.
* Maintain and update spreadsheets and records on LCS.
* Monitor and manage inboxes efficiently.
* Initiate and distribute PEP forms as needed.
* Provide general administrative support as requested.
Requirements
* Proven experience as an administrative assistant or in a similar role.
* Proficiency in Microsoft Office Suite and other relevant software.
* Excellent organizational and time-management skills.
* Strong written and verbal communication abilities.
* Ability to multitask and prioritise tasks effectively.
* High level of attention to detail and problem‑solving skills.
Essential Qualifications / Knowledge : GCSEs A
* English and Maths (C, 9-4) or equivalent
* Willingness to undertake relevant learning and development
* NVQ Level 2 or 3 (desirable)
* Customer care qualification / training (desirable)
* Basic knowledge of relevant legislation, policies, and procedures
* Proficiency in Microsoft Software Packages (Word, Excel, Outlook)
* Experience in providing information and signposting customers professionally across various communication methods
* Proven track record of delivering effective business support services
* Administrative experience with a solid understanding of office procedures
* Ability to prioritise workload to meet deadlines
* Experience in maintaining documents, records, and data
* Experience in process improvements (desirable)
* Ability to resolve customer issues and keep them informed
* Competence in processing basic service requests
* Strong customer care skills and initiative in handling inquiries
* Effective communication skills for providing information and addressing customer needs
* Numeracy skills for calculations and data accuracy
* Literate skills for handling correspondence and documents
* Decision-making skills based on criteria evaluation
* Teamwork skills to collaborate effectively with colleagues
* Time management skills to prioritise tasks and meet deadlines
* High level of accuracy and attention to detail
Employment Type : Full Time
Experience : years
Vacancy : 1
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