Office & Guest Experience Manager
Group Company | Global Apparel, Footwear & Accessories Brands
📍 Location: London Office
🕒 Employment Type: Permanent, Full-Time
💷 Salary: Up to £40,000 per annum (dependent on experience)
About the Role
We are a group company representing reputable global brands across apparel, footwear, and accessories. We are seeking a highly organised, proactive, and hospitality-driven Office & Guest Experience Manager to oversee the day-to-day operations of a dynamic, multi-brand London office.
This is a pivotal role at the heart of the business—ensuring the office runs seamlessly while delivering a premium workplace and guest experience. The role involves frequent client visits, showroom presentations, press days, and high-volume lunch meetings, making a strong hospitality mindset essential.
Key Responsibilities
Office Operations & Facilities
* Manage daily office operations across multiple brand teams in a shared workspace
* Oversee maintenance, cleanliness, and functionality of office areas, meeting rooms, and showrooms
* Liaise with landlords, building management, vendors, and service providers
* Ensure office supplies, equipment, and amenities are fully stocked and operational
* Manage health & safety compliance and office administration
Showroom & Meeting Room Coordination
* Manage booking systems for meeting rooms and showrooms
* Prepare spaces for meetings, presentations, launches, and seasonal showcases
* Support brand teams during client presentations and showroom activities
Hospitality & Events
* Coordinate catering for frequent lunch meetings, client visits, and internal events
* Maintain exceptional hospitality standards across the office
* Manage food, refreshments, and catering budgets
* Support showroom events, press days, and brand activations
Front-of-House & Guest Experience
* Act as the first point of contact for visitors, clients, and partners
* Manage smooth guest check-in processes and visitor experience
* Maintain polished reception and shared spaces
Administrative & Leadership Support
* Provide administrative support to senior leadership and brand teams
* Manage office budgets, invoices, expenses, and documentation
* Maintain office policies, procedures, and onboarding processes
* Support new starter onboarding (workspace setup, access, orientation)
Team & Culture
* Work closely with multiple brand teams to understand operational needs
* Foster a collaborative, efficient, and professional shared-office culture
Essential Skills & Experience
* Proven experience as an Office Manager, Workplace Manager, or similar role in a fast-paced environment
* Experience in fashion, retail, showroom, or multi-brand environments (highly desirable)
* Strong organisational, multitasking, and time-management skills
* Excellent communication and interpersonal skills
* A hospitality-focused, proactive, solutions-oriented mindset
* Confident managing multiple stakeholders and priorities
* Proficiency in Microsoft Office and/or Google Workspace
* Highly personable, professional, and detail-oriented
* Calm under pressure with a strong sense of ownership and accountability
* Passion for creating exceptional workplace and guest experiences