Overview
Are you interested in starting an administration career in healthcare by joining an innovative and expanding radiology department? New Cross Radiology is a thriving, integral service. As a clerical officer you will be the welcoming face to greet our patients as they start their Radiology journey. The role will include reception/clerical/administration duties as well as the booking of appointments. This role will be based at New Cross Hospital and Cannock Chase Hospital and will include a mixture of 12.5 hr and 7.5 hr shifts.
Responsibilities
* To undertake a full range of reception/clerical/administrative responsibilities in relation to Radiology appointments using the Radiology Information System and the Trust Patient Administration System.
* To provide reception services on a rotational basis within the Radiology Departments.
* Monitor, schedule and amend patient appointments using the Radiology Information System (Soliton) following the guidelines provided and adhering to the Trust’s Patient Access Policy. Appointments to be made for both New Cross and Cannock Chase Hospitals.
* Demonstrate an efficient and pleasant telephone manner when dealing with patients, staff and clinician enquiries. Take accurate details and recording the information within the patient record on Soliton.
* To provide an efficient, welcoming and helpful reception service for patients attending the department.
* Good communications skills are essential as the post holder will need to liaise directly with patients, consultants and other hospital staff.
* Ensure that patient confidentiality is observed at all times.
About the Trust and What We Offer
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services. We are building a workforce that can help us fulfil our values, improve quality of care for patients, and solve healthcare problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients. We are delighted to have been rated as “Good” by CQC and have received various awards including The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020. The Trust supports flexible working arrangements and will consider all requests from applicants who wish to work flexibly.
Requirements and Applications
Please see the attached Job Description/Person Specification for full details of role and main responsibilities. It is important that your application meets the minimum requirements of the Person Specification, as the Trust will shortlist against these details. Please review the attached Job Description and Person Specification before applying to ensure you meet the minimum requirements.
This advert closes on Thursday 25 Sep 2025.
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