Customer Account Manager £28,000 - £32,000 Wednesbury The Customer Account Manager will play pivotal role in driving business growth and fostering strong client relationships. You will be responsible for managing day-to-day operations, ensuring client satisfaction through exceptional service delivery, and implementing strategies that align with both client and company goals. Customer Account Manager Key Responsibilities: * Act as the primary point of contact for clients, addressing concerns and ensuring their needs are met promptly and effectively. * Proactively manage client accounts, ensuring services delivered are within budget and aligned with client expectations. * Maintain and update accurate client records, including contracts, renewals, and service documentation. * Build and sustain strong client relationships through regular communication and by providing high-quality support. * Collaborate with the Head of Department to review and enhance internal processes for greater efficiency. * Analyse operational and client data to identify trends, improvements, and opportunities. * Demonstrate a thorough understanding of client requirements and identify potential upsell or cross-sell opportunities. * Schedule and lead regular client meetings to review performance and discuss improvements. Skills & Experience: * Strong verbal and written communication skills. * Excellent org...