Job overview
The post holder will be responsible for providing a comprehensive security service to the Trust, therefore, protecting patients, visitors, staff and assets against all acts of crime and other risk.
The Post Holder must hold a full (clean) UK driving license, as the role will include some driving.
The post is offered subject to the completion of enhanced DBS vetting and the successful completion of the physical restraint and officer safety training provided.
These six security jobs will be permanent to increase the current security numbers and allow us to have staff permanently positioned in the Emergency Department due to the increase of violent and aggressive situations. This will also replace temporary agency officers of the same quantity with substantive employees.
Main duties of the job
You will also be required to use appropriate skills to diffuse and de-escalate aggressive behaviour and physically assist in the physical intervention of violent and confused patients. Some of the duties will include:
To patrol either on foot or in a vehicle the areas specified in departmental standard operating procedures.
To respond to calls for incidents with visitors who are being verbally or physically abusive, disruptive or committing a crime.
To respond promptly to all fire alarm calls, taking action to resolve alarms as quickly as possible with least disruption.
To support the Site Manager in all facilities related issues during the out of hour’s periods.
To provide a confidential and discreet service to all service users at all times.
Working for our organisation
Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.
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Detailed job description and main responsibilities
We are looking for an enthusiastic team player to join our well established Security Department.
As a Security Officer your time will be spent working within the Whittington Hospital main site with occasional work at other Trust sites.
The successful applicant will need to be able to cope calmly and effectively with both routine and emergency situations, be a compassionate, professional and courteous individual.
The role involves many different duties and requires you to be able to adapt to dealing with difficult situations and be sensitive to the fact that you are operationally working in a busy hospital environment. You will also be required to use appropriate skills to diffuse and de-escalate aggressive behaviour and physically assist in the physical intervention of violent and confused patients.
We are looking for individuals who are self -motivated and enjoy working in a very busy and rapidly changing environment. You will require excellent organisational skills, be able to prioritise your own workload and work well under pressure.
The successful applicant will be part of a 6 person team and will work a 4 on 4 off shift pattern (including nights, weekends & bank holidays) As part of the team you will be protecting people and property, detecting and preventing crimes while providing a reassuring presence to our staff, patients and visitors.
Previous security experience in a large and diverse organisation would help but other transferable experience would also be considered. A full driving licence is essential as is the ability to communicate clearly both verbally and in writing by making reports and undertake a range of tasks using computer software. The offer of employment is pending the successful completion of the trust approved control and restraint / officer safety training.
full current driving license essential
Person specification
Education/ Qualifications
Essential criteria
1. Good basic education e.g. GCSE or equivalent
2. Full clean UK driving license
Desirable criteria
3. Previous Training in Control & Restraint & physical intervention skills
4. Lift evacuation training
Skills & Abilities
Essential criteria
5. Ability to work on own initiative and minimum supervision
6. Excellent communicator (both verbal and written)
Desirable criteria
7. Knowledge of MS office
8. Health & Safety Awareness
Knowledge & Experience
Essential criteria
9. Minimum two years working in a front line security position with direct contact with clients or transferable experience from other front line role
10. Previous experience of problem solving on own initiative
Desirable criteria
11. previous security experience
12. Knowledge/experience of health service
Personal Qualities
Essential criteria
13. Integrity and discretion
14. Good timekeeping
15. Ability to keep calm under pressure
16. Smart, professional appearance
17. Physically fit
18. Flexible approach to work
19. Team player
20. Customer focused
21. Organised and methodical
22. Confident
SAFEGUARDING CHILDREN AND ADULTS
To comply with the Trust’s Safeguarding Children and Adults policies, procedures and protocols. All individual members of staff (paid or unpaid) have a duty to safeguard and promote the welfare of children, young people and vulnerable adults This will require you to:
23. Ensure you are familiar with and comply with the London Child Protection Procedures and protocols for promoting and safeguarding the welfare of children and young people.
24. Ensure you are familiar and comply with the London Multi Agency Safeguarding Vulnerable Adults Pan London Procedures.
25. Ensure you are familiar and comply with local protocols and systems for information sharing.
26. Know the appropriate contact numbers and required reporting lines.
27. Participate in required training and supervision.
28. Comply with required professional boundaries and codes of conduct
Whittington Health is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.