Role: Community host
Based: Newcastle
Department: Finance and corporate services
Contract: Permanent
Working Hours: 16.5 hours per week - two days per week (days flexible)
Salary: £11,154 plus Chamber benefits
Role Overview
We are looking for a dedicated and motivated individual to deliver exceptional service and support to the occupants of our Newcastle office, The Stamp Exchange.
As the community host, you will be the primary facilities support for the Chamber and its occupants. You will also act as the general receptionist, addressing member queries and performing various administrative tasks. This is a permanent office based position at The Stamp Exchange.
Your main responsibility will be to create a welcoming and professional environment for businesses and their guests. This role requires excellent communication skills, strong organisational abilities and a passion for outstanding customer service.
What You’ll Be Doing
Responsibilities for the successful candidate include:
* Provide an enthusiastic, warm and memorable welcome to occupants and visitors.
* Take responsibility for ensuring the shared areas of the building are clean, neat and presentable at all times. Daily walk-throughs of the floor to notice any defects, potential future issues and room for improvements to be raised to manager and cleaners.
* Manage boardroom reservations and prep boardroom for bookings by coordinating with customers.
* Diligently follow existing processes and make process improvement recommendations to your manager.
* Keep to health and safety and professional building requirements, ensuring the building is compliant with standards.
* Ensure consumables are kept in-stock and readily available for service users.
* Manage relationships with occupants. Understand their business and curate relevant introductions.
* Have a thorough understanding of OfficeRnD, keeping records fully up to date and utilising reporting to provide useful insights to the business so effective tracking and query resolution can take place.
* Ensure occupants are kept apprised of anything building related which may affect their BAU.
* Help to facilitate events in the office space, including occasional early morning or evening events outside of standard working hours
* Gather feedback on occupant experience (function, aesthetic, content and activities).
* Answer calls for the Chamber and pass on to relevant members of staff.
* Confident in answering basic IT and facilities queries.
* Accept, sort and distribute mail/deliveries to occupants.
* Keyholder and alarm holder for building.
* Other ad hoc admin tasks as assigned by the systems team.
What We Need To See
The Chamber team is passionate about the North East, our business community and our members. We work hard to achieve outcomes for our business and our members.
Skills and experience are important but what is important above all else is character and willingness to learn and achieve. It is vitally important that we find the right person who fits into our beliefs and culture here at the Chamber.
Qualifications
* Minimum of 5 GCSEs or equivalent, including Maths and English
Skills And Experience
* Strong customer experience and hospitality experience
* Team player with strong communication and organisation skills
* Strong time and priority management
* High levels of accountability and ownership
* Enjoy networking and engaging with people
* Previous experience with CRM and booking systems
* Previous experience managing a workplace or office
* Ability to problem solve
* Excellent verbal and written communication skills.
* Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), CRM and other business systems.
Other Requirements
* A sense of drive, enthusiasm, hard working and reliable.
* Ability to maintain and promote good working relationships internally and externally.
* Dedicated, focused and determined to succeed.
* Must hold, or be willing to obtain qualifications as a First Aider and Fire Warden.
What We Have To Offer
We have a great culture at the Chamber and supporting a healthy work life balance is important to us. We actively promote a professional, engaging, friendly and supportive environment, with our people and our members at the heart of everything we do. We offer several benefits including:
* 25 days annual leave, increasing with each year of service, up to 30 days plus public holidays each year
* An additional days leave on your birthday
* Life assurance four-times basic salary
* Contribution to one professional membership each year
* Employee assistance programme
* A motivating, encouraging environment to work in
* Flexible working supporting work life balance, with a mix of home and office working
* Salary exchange pension scheme with 4% Chamber contributions
* Long service awards
* Salary sacrifice schemes, such as: cycle to work and car leasing
* Health cash plan paid by the Chamber and provided by Westfield Health
* Colleague events including summer social and Christmas party
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