Customer Communications Change Coordinator
Job Specification
The Customer Communications Change Coordinator is responsible for managing the end-to-end communications change process, collaborating with key stakeholders to make changes to customer communications across all channels. This role will support the business to create clear and understandable communications which meet customers’ needs, ensuring high standards and compliance with Consumer Duty regulations. This role requires strong organisational skills, attention to detail, and the ability to drive cross-functional collaboration.
Responsibilities
Communication Change Management: Oversee the customer communication change process, including planning, coordination, and execution of updates and revisions across all customer communications and product wordings.
Maintenance of Communications: Manage the customer communications repository, ensuring organisation, accessibility, and security of documentation.
Document Version Control: Maintain a robust version control system to track document changes, ensuring the accessibility and accuracy of the latest versions.
Stakeholder Collaboration: Work closely with key stakeholders, including policy wordings team, business owners, subject matter experts, compliance advisors and systems analysts to gather requirements, ensure comprehensive understanding and prioritisation of communication changes, manage approval process.
Compliance and Consumer Duty:...