Company Profile
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate and property services firm. Globally we employ over 70,000 employees and operate in 48 countries.
Job Title: Events Coordinator and Workplace Administrator
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Host to join the team located in London.
Role Summary:
To lead the events and cinema team, ensuring effective delivery of all events. To frequently review all office event guides, ensuring that they are kept up to date. To co-ordinate with all stakeholders in the planning of events and ensure that they adhere to office event guides and Health and Safety requirements. The role must ensure the smooth running of events and support services in all UK offices, all events requirements are to be reviewed, and that appropriate supervision, security or any other relevant support is provided.
Work on Event policy drafting, get approvals and keep it up to date. Responsible for end-to-end management of all events and large meetings across all client sites.
Management of the location requirements, associated meeting rooms and logistics for internal and external client events
To communicate events clearly to all stakeholders, and to provide updates on a regular basis.
Management of specific Host requirements at event locations.
Provision of management information to client on events and meetings to include delegate numbers, meeting room usage and financial information
Analyse event KPIs and provide wash up reports following all large or complex events.
Ensure all events adhere to licensing, health, safety, and environmental requirements
Planning, co-ordination and execution of TikTok events while also being flexible in working hours to support the running of any events if required outside of normal business hours.
Provide logistical support to internal events and meetings, work with the larger team to ensure the smooth delivery of event set-ups and other events in/out of operational hours, including but not limited to space set up, decorations, F&B requirement, gift support, and so on. It may require moving furniture around from time to time
Management of on-floor stationery stocks including replenishment of toner and paper, laminating and binding supplies to designated storage areas and meeting rooms.
Knowledgeable with basic hand tools -but not necessary as training will be given
Proactive 'visual maintenance' of designated floor areas, including hubs, staircases, coffee points, and copy areas, engaging with and communicating effectively with the FM Helpdesk, business users, IT teams, Security team, etc and team members and customers as appropriate.
Take full ownership of your floor and surrounding area including housekeeping, fabric, and general environment to ensure it remains fit for purpose, reporting all issues on floors and surrounding areas through Concept, ensuring that all service requests are monitored and completed satisfactorily within your area and within the agreed SLA's
Ensure the correct cover is in place at all times, filling in for other team members as and when required and updating associated procedures for each task, ensuring the team are aware and trained on all aspects of their procedures & operations.
Managing and overseeing the deliveries, all deliveries are booked in and managed; any issues are reported to the Support team manager.
Updating staff on all latest events and departmental news on request - Operate as part of the "One Team" culture across all supplier interactions supporting when required any aspects of service delivery including but not limited to moves, staff requests, as well as being available to support all other services lines.
Building induction tours for new starters - Provide first aid assistance when necessary around the building
Providing assistance within a mailroom environment e.g. booking couriers, ordering inventory, sorting post and delivering personal items to desks around the building
Experience Required:
A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred.
Experience in coordinating or managing corporate events.
Advanced communication skills with the ability to effectively present information to an internal department and/or large groups of employees.
Experience in facilities management and/or dealing with suppliers/contractors beneficial.
Ability to solve problems and deal with a variety of options in complex situations