We are recruiting on behalf of our client based in Shrewsbury, Shropshire to join their team as a Senior Claims Manager. You will be responsible for the entire claims process, from receipt to settlement, to ensure efficient and accurate payment of claims. What’s in it for you? * £30,000 - £35,000 per annum depending on experience * Mon-Fri 9am – 5pm (1-hour lunch break) * 25 days plus bank holiday (Increase through length of service) * Opportunities for training and progression * Company Pension * Company health plan (After 1 year of service) * Free parking Duties include: * Assist clients with their claims-related enquiries, either by liaising directly with the insurer or by supplying the appropriate contact details for direct communication * Work collaboratively with insurers, loss adjusters, solicitors, brokers, claimants, and internal teams to ensure all claims are processed accurately and efficiently * Proactively follow up on outstanding claims to ensure timely progress and resolution * Ensure that all claim settlement payments received on behalf of clients are promptly transferred to them * Maintain a consistently high standard of customer service, promoting excellence and client satisfaction at all times * Oversee and support claims handlers, offering direction, mentoring, and assistance where required * Assess and verify claims to confirm accuracy, validity, and compliance with internal policies and industry regulations * Design, implement, and refine claims procedures and policies to enhance operational efficiency and service quality * Maintain effective communication with clients, loss adjusters, and claim handlers to ensure smooth management and resolution of claims * Identify potential issues or delays within the claims process and take proactive steps to achieve fair and satisfactory settlements Experience Required: * Minimum of 2 years’ experience in a senior claims management role or equivalent leadership position * Experience within commercial insurance essential * At least 3-4 years’ experience in a claims-focused role * Proven leadership, organizational, and communication skills with a track record of managing teams effectively * Strong analytical and problem-solving abilities * Exceptional attention to detail with the ability to manage multiple priorities simultaneously * Proficiency in Microsoft Office and claims management software, particularly Acturis Interested? Please call Taylor Butterfield or Megan Lancaster at Proactive Personnel, Telford for more information