Training, Learning & Development Specialist - (phone number removed) - £27.30/hr Umbrella rate (Inside IR35) Are you passionate about empowering individuals and driving exceptional customer experiences? This is your chance to join a forward-thinking organisation as a Training, Learning & Development Specialist. In this role, you'll play a pivotal part in shaping the skills, confidence, and knowledge of frontline staff and team leaders, ensuring they deliver outstanding service every time. With a focus on innovation, collaboration, and continuous improvement, this opportunity promises to be both rewarding and impactful. What You Will Do: - Design, develop, and deliver engaging training programmes for frontline agents and team leaders, both in-person and virtually. - Conduct training needs analyses to identify skill gaps and learning opportunities. - Create tailored learning materials, guides, and e-learning content for customer service operations. - Facilitate onboarding programmes for new hires, ensuring they transition smoothly into the business. - Support leadership development through coaching sessions, workshops, and targeted learning interventions. - Monitor training effectiveness, gather feedback, and continuously refine learning experiences to meet evolving needs. What You Will Bring: - Proven experience in training, learning, and development, ideally within a customer service or contact centre en...