Technical Team Manager
Location: Bracknell (on-site, with flexibility for occasional remote work)
Salary: Up to £48,000 + up to 5% bonus
Clearance: Must hold active SC clearance at the point of starting
Are you an experienced IT leader ready to take on a people-first management role in a fast-paced, customer-focused environment? This is a fantastic opportunity to lead a team of 11 skilled professionals ranging from junior support engineers to senior network and infrastructure specialists.
In this position, you’ll be responsible for managing day-to-day team operations, performance, and development—not hands-on technical work. You'll work closely with internal stakeholders and customers to ensure the delivery of high-quality support services across 1st, 2nd, and 3rd line functions.
What You’ll Be Doing:
* Leading a diverse team of support and infrastructure engineers, overseeing workload distribution, performance, and development
* Managing service performance, workflow allocation, and absence reporting
* Acting as a liaison between technical teams and senior leadership, providing clear updates and performance insights
* Assisting in customer communications and supporting leadership on performance-related reviews
* Collaborating closely with software support and delivery teams during deployments
* Creating and maintaining documentation for processes, workflows, and performance tracking
* Contributing to recruitment activities and team structure planning
* Participating in Change Management and acting as a member of the Change Advisory Board (CAB)
* Monitoring KPIs and SLAs to ensure service desk efficiency
What You Need:
* Demonstrable experience in performance management and team leadership (ideally 5+ direct reports)
* Strong understanding of IT infrastructure, especially within the Microsoft/Windows stack (Windows OS, Windows Server, Exchange, AD, VMware)
* Familiarity with networking concepts and hardware (Cisco and/or Juniper)
* Comfortable working alongside software delivery teams during deployments
* Able to produce, analyze, and present team performance reports
* Highly organised, detail-oriented, and skilled at documentation
* Excellent interpersonal and stakeholder management skills – able to communicate effectively with customers, engineers, and senior management
* Experience in recruitment and developing junior team members
* Knowledge of ITIL principles (certification a plus; full training provided if not yet qualified)
* Linux knowledge is desirable
What’s on Offer:
* 26 days annual leave + public holidays (with option to buy 3 more)
* Generous pension – double matching up to 10%
* Life assurance and healthcare benefits
* Flexible benefits package (travel, dental, critical illness cover and more)
* No on-call duties
* Flexible working options for report writing or personal commitments like school runs
* Access to formal and on-the-job training for continuous career growth
This is a great role for someone looking to step into a strategic and people-focused leadership position while staying close to technology and service delivery. If you’re a motivated manager with a background in IT support or infrastructure and want to lead a capable, collaborative team—this could be your next step.
Apply now to be considered.