Published 04.30.2026Company : Safran Seats Job field : IT Location : Cwmbran, Wales, United Kingdom Contract type : Permanent Contract duration : Full-time Professional status : Professional, Engineer & Manager# 2026-178397Published 04.30.2026Job DescriptionLooking after the people who make Safran great is our priority. We offer a range of flexible benefits designed to support you—both in and out of work, including:Early finish on FridaysCompetitive salary, annual bonus, and pay review25 days' holiday plus bank holidays, with the option to buy or sell leaveStrong pension scheme and life assuranceProfessional development, ongoing training, and mentoringOnsite amenities including parking, restaurant, bicycle storage, and showersFamily-friendly and accessible workplace policiesYour RoleAs a Business Relationship Analyst, you will play a key role in strengthening the relationship between IT and the wider business. Working closely with internal stakeholders, project teams, and third-party suppliers, you will help design and implement technology solutions that enhance business performance, improve user experience, and support strategic objectives.You will act as a trusted partner to the business, ensuring that IT services are aligned with operational needs while supporting business transformation, change initiatives, and continuous improvement. This is a varied role where you will combine technical understanding, stakeholder engagement, and problem-solving expertise to deliver real value across the organisation.What You'll Be DoingBuild strong relationships with business stakeholders to understand their needs, challenges, and prioritiesIdentify opportunities to improve IT relationship maturity and service delivery across the organisationSupport the design, implementation, and adoption of technology solutionsCollaborate with project teams on communication, documentation, training, and change planningProvide expert support for escalations, incident resolution, and service improvement initiativesProduce and maintain high-quality technical and user documentationSupport change management activities to ensure smooth implementation of new systems and processesAnalyse business processes, data, and information requirements to recommend effective solutionsDeliver user training and guidance to maximise adoption and capabilityWork collaboratively across UK sites and with global Safran teams on transversal projectsJob RequirementsWhat You'll BringProven ability to manage and prioritise stakeholder expectations at all levels, including senior leadershipStrong experience communicating complex technical concepts to non-technical audiencesGood working knowledge of data extraction, data modelling, and reporting techniquesSolid understanding of networks, servers, client technologies, and enterprise IT systemsExperience supporting IT service delivery, incident management, and change management processesExcellent analytical, planning, and problem-solving skillsStrong interpersonal, negotiation, and influencing skillsAbility to work effectively in a fast-paced, dynamic environmentSelf-motivated, organised, and able to manage multiple priorities simultaneouslyA collaborative approach with the ability to work across technical and business teamsDesirableExperience within a manufacturing, engineering, or aerospace environmentKnowledge of ITIL principles or service management frameworksExperience working in a multi-site or international organisationBut what else? (advantages, specific features, etc.)Here, we craft excellence together.If you're ready to take your career to new heights and be part of a company that's crafting the future of flight, today.Why Safran?A global presence: Be part of a global aerospace, defence, and space business with over 100,000 colleagues across 300 sites in 30 countries.Inclusive and empowering environment: We celebrate our differences and believe they make us stronger.Innovation at the core: Join our mission to decarbonise aerospace and make the world a safer place.Mobility and training opportunities: We support your ambitions with training, development, personalised career planning, and mobility opportunities.A culture of excellence: Join a team that values collaboration, integrity, and continuous improvement.Company InformationSafran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking.Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world.Locate your future workplaceLlantarnam Industrial Park NP44 3HQCwmbranWales United Kingdom
#J-18808-Ljbffr