Field Services Engineer – Managed IT Services
đź“Ť Ideally looking for someone just south of Birmingham (Field-Based, with travel across client sites with a lot of new clients in the London / south of Birmingham region).
đź’· Up to ÂŁ45,000 DOE + Benefits
About the Role
Our client, a leading managed IT services provider, is looking for a skilled Field Services Engineer to join their growing Professional Services team. This is a hands‑on role delivering high‑quality, on‑site technical support across a variety of client environments.
You’ll be responsible for installing, maintaining, and troubleshooting IT infrastructure and systems — ensuring smooth operations, minimal downtime, and excellent service delivery.
If you’re an adaptable IT professional who enjoys variety, autonomy, and face‑to‑face client interaction, this could be a great fit.
Key Responsibilities
* Provide on‑site and remote support for desktops, servers, networking equipment, and cloud environments.
* Carry out hardware and software installations, upgrades, and configurations to meet client needs.
* Diagnose and resolve technical incidents and service requests escalated from the service desk.
* Maintain accurate records of service activities, assets, and technical documentation.
* Work closely with internal teams and service managers to ensure SLAs and customer expectations are met.
* Conduct regular system health checks and preventative maintenance.
* Support the onboarding of new clients and assist in infrastructure transition projects.
* Act as a trusted technical liaison between clients and internal stakeholders, providing insights for service improvement.
Skills & Experience
* Proven experience in a Field Engineer or Technical Support role within an MSP or managed services environment.
* Strong knowledge of Windows (and ideally some Linux) operating systems, networking fundamentals, and cloud platforms such as Microsoft 365 and Azure.
* Familiarity with ITSM tools (e.g., ConnectWise, ServiceNow, or similar).
* Excellent troubleshooting skills across hardware, software, and network infrastructure.
* Confident communicator with strong customer service skills.
* Self‑motivated, organised, and capable of managing multiple client engagements.
* Full UK driving licence and willingness to travel regularly.
Desirable Qualifications
* Certifications such as CompTIA A+ / Network+, Microsoft Certified Professional (MCP), or Cisco CCNA.
* Experience using remote monitoring and management (RMM) tools.
* Awareness of cybersecurity best practices and compliance frameworks (ISO 27001, Cyber Essentials, etc.).
* Field‑based role requiring regular travel to client sites.
* Occasional out‑of‑hours work may be required for project deployments or urgent issues.
* Exposure to varied working environments, from corporate offices to industrial sites.
If you’re a technically capable and customer‑focused engineer looking to work with a progressive managed services business, we’d love to hear from you.
👉 Apply now or get in touch to discuss this opportunity in more detail.
Field Services Engineer – Managed IT Services
📍 Ideally looking for someone just south of Birmingham (Field‑Based, with travel across client sites with a lot of new clients in the London / south of Birmingham region)
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