Join to apply for the PPM Coordinator role at Mitie Cleaning & Hygiene Services
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Join to apply for the PPM Coordinator role at Mitie Cleaning & Hygiene Services
Better places, thriving communities.
Better places, thriving communities.
Working within the NMN PPM team, in a fast paced and challenging environment providing Facilities Management support and Customer service 24/7, 365 days per year.
Part of a team who are the central point of contact for customers and operational colleagues.
* Delivering excellent customer service through various channels of communication ensuring that business objectives are met in a professional and confident manner.
* Meeting specific individual objectives to achieve set Service Level Agreements (SLA's) and Key Performance Indicators (KPI's) in line with contractual obligations.
* Liaise with colleagues, key stakeholders, operational staff, and management to resolve queries and issues in a timely manner to assist with the smooth running of the NMN.
* Validate delivery data, ensuring issues such as duplication and suppression inaccuracies are identified and remedied swiftly.
* When required, be responsible for the management and daily interaction of third party suppliers (sub-contractors).
* Responsible for the mitigation of work orders ensuring sufficient evidence is obtained from various areas of the business when required.
* Maximising the in house use of CAFM systems, ensuring detailed log notes are applied to all work orders.
* Be aware and adhere to our policies, procedures and working practices by undertaking relevant training to ensure a safe and compliant working environment.
* Adherence to a working schedule as defined by your Team Leader working flexibly in order to meet our customer requirements.
* Actively participates and has a can-do attitude in team meetings, always offering suggestions to resolve issues/problems
* Monitor, action and escalate incidents as appropriate to ensure that agreed service levels are maintained, keeping key stakeholders informed of job status through to resolution.
* Actively seek opportunities to highlight where ways of working can be improved to make for a better customer or colleague experience.
* Appreciate and understand specific contract obligations in order to eliminate potential errors in administration of jobs
* Adhere to relevant policies, procedures, approval process and other working practices to maintain compliance for audit purposes.
* Obtain, create and upload documentation to support multiple areas of the wider business such as invoicing and compliance.
* Undertake relevant training as and when required, to ensure knowledge and understanding making sure levels of capability are maintained in order to fulfil duties.
* Listens to and talks to others to break down barriers and find ways to resolve conflict.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Sophie Willson at sophie.willson@mitie.com.
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
* Apply Now
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