Transport Administrator Monday - Friday - 10am - 7pm Permanent Stoke on Trent £26,000 per annum We are working with one of the UK's leading independent logistics and freight operators with extensive experience delivering success over three decades. They operate worldwide and can offer a full range of services in the UK, across Europe, and internationally across all trade routes. Committed to delivering outstanding service and support to customers across various sectors. They are now looking to add a proactive and detail-focused Transport Administrator to join the team. Purpose of the Job We are looking for an organised and proactive Transport Administrator to join the Pallet Network Operations team. The successful Transport Administrator will play a key role in keeping freight moving smoothly, supporting drivers, and ensuring consignments are processed efficiently from collection through to delivery. Key Responsibilities Plan and allocate Pallet Network consignments and customer collections to the local fleet, making sure routes are efficient and compliant. Prepare load manifests, driver paperwork, and customer documentation. Liaise with drivers on arrival times and depot requirements. Act as the main point of contact for drivers and other depots, resolving queries and complaints quickly and professionally. Provide customer service support to the Palletforce team and assist other depots when needed. Support the Transport and Fleet Managers with resource planning and allocation. React to day-to-day issues and emergencies as they arise. Carry out any other reasonable duties requested by management. In order to be considered for this role you will have: Previous experience in a transport administration role. Knowledge of driver hours and working time regulations. Strong customer service and communication skills. Ability to manage a busy workload and prioritise effectively. Good IT skills and confident using computer systems. A team player who can also work independently. This is a fantastic opportunity to join an established business with a friendly & supportive team. You will work in a collaborative environment where your contribution directly supports the delivery of essential services to customers. In return, you will: Be part of a busy, supportive, and friendly transport team. Gain valuable experience in logistics and transport operations. Opportunities to learn, grow, and develop your career. If you are ready to take the next step in your career, we would love to hear from you. Please apply now or contact Jo Thompson - jo@xpertrecruitmentltd.co.uk for more information. Feel free to contact me directly with any questions about the role or the recruitment process. Xpert Recruitment Ltd is acting as an employment agency on behalf of our client. By applying, you agree to register with us and consent to us holding your personal details on file. Due to the high volume of applications, we will only contact candidates who have been shortlisted for the role. However, we may also reach out regarding other suitable vacancies that match your profile.