IT Applications Support Analyst
Circa £35k per annum
Southampton (Hybrid)
Permanent
Your New Role
Our client is a leading professional services organisation, seeking an experienced IT Applications Support Engineer to join their established IT team. This role plays a critical part in supporting and optimising the firm's core legal technology platforms, ensuring stability, performance, and continuous improvement across practice, case, and document management systems. You will be acting as a subject matter expert for platforms such as iManage, SharePoint, Peppermint (or equivalent PMS/CMS systems), and their integrations with Microsoft 365. The role offers a balanced mix of BAU support and project-based work, including system upgrades, configuration changes, UAT cycles, and platform enhancements.
Ensuring Your Success
You will have proven experience supporting enterprise applications within a legal or professional services environment. A strong understanding of Document Management Systems (such as iManage or SharePoint), Practice/Case Management Systems (such as Peppermint, Elite, Aderant or similar), and matter-centric legal workflows is essential. Experience supporting integrations with Microsoft 365 is required, alongside strong analytical and problem-solving skills. You will have hands-on experience writing and troubleshooting MS SQL Server queries, with a solid understanding of relational databases.
In Return
In return, you will join a forward-thinking and collaborative IT team within a respected legal organisation, where technology plays a central role in driving operational excellence. Alongside a competitive salary and comprehensive benefits package, you will have the opportunity to contribute to meaningful system improvements, influence platform strategy, and support a high-performing professional services environment.