We are actively building diverse teams and welcome applications from everyone.
Role: Configuration Supervisor
Location: Birmingham (SCC operates hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: competitive salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 6:00 am – 14:30 pm Monday – Friday
Interview Process: 2-stage process
Why SCC?
* An inclusive workplace
* Excellent package: solid basic and company benefits
* Hybrid working & core hours in line with role requirements
* Career development and life‑long learning opportunities
* Opportunity to join Europe's largest privately‑owned IT Company
Role Purpose
Supervise and manage a team of engineers, to ensure that configuration orders are processed according to the agreed standards and in accordance with the customers instructions. Ensuring efficiency and production are maintained to expected standards and targets.
Key Responsibilities
* Pick up and action any issues throughout the day, to reduce the number of orders being handed over at the end of the shift.
* Ensure that all orders are configured to a pre‑defined standard and escort issues regarding production and personnel to management.
* Liaise with the Scheduling and Technical team to ensure best practice on upcoming/current accounts and create and input into Key Performance Indicator’s (KPI’s).
* Liaise with the warehouse staff around any issues and processes relating to configuration.
* Conduct regular meetings and Personal Development Reviews (PDRs) with Team Leaders. Arrange and carry out training for staff where there are identifiable skill gaps.
* Carry out the required managerial tasks such as conducting interviews for new positions within the department, conducting return‑to‑work meetings and ensuring that HR Self Service (HRSS) is always up to date and accurate for the team (i.e. sickness and holidays).
* Verify all captured build data on the Lifecycle System.
* Preferably act as a Health and Safety representative of the department, including training internally for Emergency First Aid at Work, On Site Fire Marshall and Spillages (not mandatory).
* Maintain working area and ensure that all company property is handled with care.
* Adhere to the commissioning centres ISO accreditations standards that support this job role function.
* Undertake Health and Safety activities commensurate with the post and/or SCC Group Health and Safety Policy.
* Assist the Management Team in the daily running of the Configuration Centre, through the above and any other duties as necessary.
Skills And Experience
* Must be able to obtain the Government and/or Police Security Levels required in order to meet the operational requirements of the role (no caveats) and as per the requirements stipulated in relevant customer contracts.
* Demonstrable supervision and coaching skills.
* Demonstrable communication and presentation skills.
* Quality ownership of all work tasks and projects.
* Knowledge of Microsoft Word, Excel, PowerPoint and Access.
* Demonstrable experience working within an IT environment working to KPI and Service Level Agreement (SLA) targets.
* Demonstrable experience of working with IT Hardware and software e.g. Desktop/Laptop/Enterprise Windows/Android/iOS.
* Knowledge of IT products essential, ideally accreditations such as CompTIA A+ and or CompTIA Server+ or equivalent qualifications.
* Understanding of ISO processes & procedures.
About Us
SCC is Europe's largest privately‑owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
Equal Opportunities
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/
Sustainability at SCC - https://www.scc.com/sustainability-at-scc/
Life at SCC - https://www.linkedin.com/company/scc/life
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