5 hours per week - Monday 0800 -1800 and Friday 0800 - 1830.
We will expect them to enjoy working in a busy reception environment and be prepared to go the extra mile.
The role of Medical Receptionist is very demanding so we are looking for someone who is confident, has excellent communication skills, is highly organised and good at multi-tasking.
The successful candidate must be computer literate and have a flexible approach to working.
Experience of working in a busy office environment would be an advantage.
If you are interested in applying for this role please complete the online application form.
Answer the telephone in a courteous and professional manner
Receive and accurately convey messages in writing, verbally and electronically
Liaise with GPs, other health professionals and their staff
Explain practice arrangements to new patients and those seeking temporary cover
Deal with travel enquiries and vaccination appointments
Prepare medical records for deducted patients to return
Using EMIS / eConsult / DAWN / ICE and other Practice software
Kiltearn Medical Centre has a skilled and experienced team of 6 GP Partners leading a Clinical Team of GPs, Advanced Nurse Practitioners, Nurses, HCAs and Pharmacists.
Our current patient list is circa 13,000 and the practice is well placed to be at the forefront of general practice, provide innovative and robust services, as well as provide development opportunities for the staff.
We are based in a modern purpose-built surgery, with an good CQC grading, and our ethos is to deliver high-quality medical care through our comprehensive, highly skilled team members.
Kiltearn Medical Centre
To provide high quality care navigation services to the patients, carers, visitors, doctors and staff at the surgery in a caring and supportive manner. Project a positive and friendly image either in person or on the telephone to maintain the practice reputation.
Use own judgement, resourcefulness and be able to work under pressure without direct supervision.
To be reliable and flexible
Experience in adding patient data to clinical systems.
Inaccordance with practice policies and procedures:
Answer the telephone in a courteous and professional manner within 3 rings
Receive and accurately convey messages in writing, verbally and electronically
Liaise with GPs, other health professionals and their staff
Arrange appointments for patients to see GP, nurse and other clinical staff associated with the practice by telephone or in person.
Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Update the clinical system with changes in patient data.
Contact patients to arrange appointments with appropriate clinicians for monitoring or seasonal vaccinations.
Deal with travel enquiries and vaccination appointments as per practice procedure.
Prepare medical records for deducted patients to return
Assist with completion of patient surveys.
To keep reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter.
Undertakeany other additional duties appropriate as requested by the Interim Practice Manager.
Inthe course of seeking treatment, patients entrust us with or allow us togather, sensitive information in relation to their health and othermatters. Inthe performance of the duties outlined in this Job Description, the post holderwill have access to confidential information relating to patients and their carers,practice staff and other healthcare workers. Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice polices and procedures relating to confidentialityand the protection of personal and sensitive data.
Health & Safety
Thepost-holder will assist in promoting and maintaining their own and othershealth, safety and security as defined in the Practice Health & SafetyPolicy, to include:
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Reporting potential risks identified.
Personal Development
Thepost holder will participate in any training programme implemented by the practiceas part of this employment, such to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal development.
Taking responsibility for own development, learning and performance and demonstrating skills ad activities to others who are undertaking similar work.
Quality
Thepost-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Kiltearn Medical Centre
To provide high quality care navigation services to the patients, carers, visitors, doctors and staff at the surgery in a caring and supportive manner. Project a positive and friendly image either in person or on the telephone to maintain the practice reputation.
Use own judgement, resourcefulness and be able to work under pressure without direct supervision.
To be reliable and flexible
Experience in adding patient data to clinical systems.
Inaccordance with practice policies and procedures:
Answer the telephone in a courteous and professional manner within 3 rings
Receive and accurately convey messages in writing, verbally and electronically
Liaise with GPs, other health professionals and their staff
Arrange appointments for patients to see GP, nurse and other clinical staff associated with the practice by telephone or in person.
Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Update the clinical system with changes in patient data.
Contact patients to arrange appointments with appropriate clinicians for monitoring or seasonal vaccinations.
Deal with travel enquiries and vaccination appointments as per practice procedure.
Prepare medical records for deducted patients to return
Assist with completion of patient surveys.
To keep reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter.
Undertakeany other additional duties appropriate as requested by the Interim Practice Manager.
Inthe course of seeking treatment, patients entrust us with or allow us togather, sensitive information in relation to their health and othermatters. Inthe performance of the duties outlined in this Job Description, the post holderwill have access to confidential information relating to patients and their carers,practice staff and other healthcare workers. Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice polices and procedures relating to confidentialityand the protection of personal and sensitive data.
Health & Safety
Thepost-holder will assist in promoting and maintaining their own and othershealth, safety and security as defined in the Practice Health & SafetyPolicy, to include:
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
Making effective use of training to update knowledge and skills.
Reporting potential risks identified.
Personal Development
Thepost holder will participate in any training programme implemented by the practiceas part of this employment, such to include:
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal development.
Taking responsibility for own development, learning and performance and demonstrating skills ad activities to others who are undertaking similar work.
Quality
Thepost-holder will strive to maintain quality within the practice, and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Experience of General Practice or in a health care setting.
EMIS web use
Qualities
Working in an office environment
Planning and prioritising
Experience of General Practice or in a health care setting.
EMIS web use
Qualities
Working in an office environment
Planning and prioritising
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Kiltearn Medical Centre
Church View Primary Care Centre
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